A Follow-up on the New Minimum Usage Fee – and a Request for Feedback

[jammerdan]

@tdharris

Perhaps there could be more nuanced approaches. For example, if the core issue is indeed the cost of support for a few, then strategies like offering premium, paid support tiers or charging per incident for extensive requests beyond a certain threshold seem like more targeted solutions to address unprofitable users.

A similar idea was hinted in the past:

@jammerdan

(Could also be turned into a revenue stream if used for paid priority support. )

@heypete

Passing along credit card processing fees for users (either for all users, or for those below a certain limit) seems reasonable to me. An extra $0.35 + 2% or whatever isn’t terrible.

This is something that could be forbidden by the provider. E.g. Paypal has a policy that a vendor must not pass the transaction cost to buyers.
However what some do to circumvent that is to declare those cost as arbitrary payment gateway usage ( ) and make the buyer pay the full charge anyway. Not nice but ok…
But as I understand the OP it is not just about payment processing charges, it is the overall costs that small customers are accounting for and that they don’t bear their share.