A Follow-up on the New Minimum Usage Fee – and a Request for Feedback

As for me, I see venture capital (VC) in a very positive light. Hardly any startup can scale without VC.

And without the “economy of scale,” STORJ won’t be able to survive in the long run.

Moreover, VC investors thoroughly review the numbers and the company itself. That increases my trust in the business, its leadership, and the business plan.

The only downside, in my opinion, is that the STORJ token is becoming more and more marginalized because of this.

Just my 2 cents.

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For me that’s not downside at all. In my opinion the STORJ token is obsolete, has served its purpose and should be dropped. Storj shall focus on reliably sending fiat (and potentially receiving) money the traditional way with low cost. And they should get rid of how it is perceived as blockchain and cryptocurrency company. If they must stick to cryptocurrency they shall switch to a stable coin. The STORJ token is a unnecessary burden in any way.

Hopefully what could be done with VC money is to increase market visibility and enter markets outside of the US, maybe through local sales teams and more presence on industry events.

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Most people around here have the memory of a goldfish (irrefutable fact).

We went from “this is the last adjustment to payouts” to “we need to get more money to grow” in the past 1.5 years.

To me this sounds like the price for the product was chosen based on a die roll, yeap, this is how much we’ll charge customers, and (another roll) this is how much we’ll pay SNOs. Pub anyone?

If storj isn’t profitable (it has been for the past 2 years, consistently pulling in higher and higher net profits) then the only thing that needs to be adjusted is the price to the product. But wait! There’s more!

Last time a price hike (to align with pretty much everyone else in the industry) was suggested (as shown in a previous reply that most people may have forgotten by now, remember, goldfish) the response was “if we increase our prices then there won’t be any clients left, think of the horrors!!!”.

Here are my suggestions:

  1. Charge (to the clients) what the product is worth. Take an average of other industry offerings, shave a couple of percent off the price, adjust to fit the “distributed nature” of the product.
  2. Start charging for gateway usage. Want to access storj? You need to use a native client. Can’t use a native client? Host your own gateway on your own (virtual) hardware. Can’t host your own gateway? We’ll host it for you, for the appropriate compensation of course.
  3. Figure out a way to run services that don’t need to be run on the satellites, on the rest of the network. That goes for repair and audit. If the satellite knows what the checksum of a file should be, there isn’t any reason it can’t signal 100 nodes to check for that checksum on their own. Download all the necessary pieces of a file, assemble them in a usable file, run a checksum and confirm. If a certain percentage of nodes fail to get a reliable checksum, that means the file is in trouble and needs to be repaired. The nodes then signal to the satellite that they are done. Traffic/load is reduced on the satellite, even more vacation money…sorry…capital-freed-for-operational-expenses for storj.
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I will give you a short answer. It is possible to close the account. The screenshot you posted is telling you exactly that. If you also read the annoncement one more time you might notice that the May invoice that will go out around the 4th of June and also the June invoice that will go out around the 4th of July will not contain the minimum fee. So there is no reason to panic.

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The answer to your goldfish theory is very simple. The new node selection is a game changer. You can’t compare the product more than one year ago with the current version.

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And the new node selection has somehow made it more expensive to select nodes? The fast nodes get chosen more, so…how does that relate to the end-user pricing?

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I am reading the annoncement more as an proposal that still needs to get confirmed. So at the moment customers paying with STORJ token will also get the 5$ minimum fee.

For now we can only hope that the proposal gets approved.

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Lets say there always have been price negotiations with the bigger customers. One year ago the performance was good but not mind blowing. Customers told us they switch over because it was cheaper. Now one year later the response is different. Not because everyone is a goldfish. It is because the product has envolved.

What you are saying is that one year ago the bigger clients didn’t choose us, but now they do. The same bigger clients that are choosing the select network (which is more expensive, twice as much for stored data) with a lower RS value (which is more profits for storj, since if you charge X to store 3 segments, but now you charge the same X to store 2 segments, that means you are getting the same money but spending less).

I’m curious on how much the account overhead costs change if the customer is paying in STORJ vs regular money.

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This is not correct, accounts with zero usage will not incur the minimum fee for that month when there was no usage.

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Can we get confirmation on the adjustment to the minimum fee being adjusted to $0.50 for users paying in STORJ token now too?

It sounds like exec team will meet in the next 24 hours and hopefully give us their decision.

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My guess here is: someone stores on the order of 10M files/segments, most of them smaller than the threshold for putting them on storage nodes, hence stored on the satellite. Satellite is probably using Spanner, which for just storage of 100 GB is in the order of ~50 dollars.

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Was there no prior discussion within StorjLabs of implications of such an abrupt change of billing structure, or was the idea floated Friday morning and implemented Friday afternoon?

Realistically the new pricing looks inline with other products, new pricing is unlikely to effect any businesses using product, I wouldn’t change my business use for an increase of $4/month.
I would guess that not many business accounts pay by Storj tokens, be to difficult for most accounts departments, especially the ones that are only a few $ per month.

It’s all about the “feeling” that StorjLabs “cares” about “ME” as a customer, by keeping me informed about upcoming changes, giving me time to investigate/implement alternatives if I desire. Trust that it’s not going to change again next month, or the month after. We have budgets, and other bills too.
Look at how Netflix handled the prolific abuse of account sharing as a model, rather than how VMware treated it’s customer base.
Never forget, every customer matters.

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This is already supported since a while ago.

I exited a startup that thought so. :person_shrugging:

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The fact that an edge case like this can even exist points to a core business model failure. I suggested in the other thread that the S3 gateway service could be gated behind the minimum charge. Based on the overall data here, the S3 may be the root of all of your problems, kill it unless that service is paid for directly by usage, or charged separately.

The self-hosted gateway is fairly simple to setup, and for customers using that for internal data it should actually be preferred rather than your gateway: Less hops to their data, and likely higher throughput than proxying through you.

For customers using the gateway to publicly serve data, they’re using Storj as a CDN, which is fine, but the raw egress costs don’t pay for that kind of service.

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This is what segment fee is there to address. Maybe it’s too low.

But either way, storj cannot have a cake and eat it too: either you charge for everything, like Amazon, so that every customers pays fairly for what they use or you try to charge everyone predicted average usage but then you can’t complain that some users are causing enormous load — because some others underutilize the system and it evens out.

As a customer I prefer Amazon approach. Why shall I underpay for what I use and have other users subsidize me, and in the same vein I don’t want to pay for others!

Storj chose the variation of the other approach - no api costs, but they do encourage large files though the segment fee. If this on average does not work (and we are not talking about couple of customers — in does not need to work on everyone) — turn the knobs and adjust strength of encouragement.

I agree, not every customer matters. It’s a fallacy to think otherwise. But the approach shall be consistent.

Of course storj can fire bad customer, the same way customers can fire their storage provider. But needs to be weighted against publicity damage: firing customers that stay within the terms but are inconvenient does not send a good message

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