I signed up for S3 storage, I sent $500 in STORJ to get it started, I got an email 5 days later threatening to close my ticket, it was the first email I had, I have nothing in the spam folder despite the support personnel insisting I did. Then Zendesk forces me to create a zendesk account so they can further pilfer my personal data as an ABSOLUTE REQUIREMENT for me to have access to the S3 storage I literally already paid you for almost a week ago now. Meanwhile, I just used google instead, I went and asked for S3 storage and it was made available to me immediately, like every other S3 provider in the world. Now we will be faced with a migration to STORJ later, costs, and money lost to us to do so, all because of your systems inefficiencies in onboarding. This has pretty much been the worst experience I have ever had trying to buy some storage.
This is not the way you are going to win, taking money, refusing service, taking a week post payment to provide services, requiring additional logins on additional unrelated systems so you can pilfer personal data even more, all of it is just, bad taste in the mouth city.
I tolerated it because I want this to happen, but anyone who is just thinking about STORJ compared to their competition, I would have walked away long ago and never looked at your service again. You can’t do it like this, you need to recognize this process is broken and unacceptable by the community or else, we can never expect that you will resolve it. Your support doesn’t seem to see an issue with the process as it stands.
Please put in a feature request to re-address how you handle taking crypto payment or handling of how you provide services to those who you have taken payment from. We use coinpayments, we use S3 from at least 2 other providers, we don’t have this issue, its evident its an issue in your policy and process. Please consider addressing, for STORJ, STORJ holders and STORJ users.