Neither do I, but the way I see it, and precisely because this is a business both ways, they should put the same effort to make sure there is no a unpaid file in SNO’s disk as they put in not charging the customer for files they don’t hold.
But time after time it seems that they discover these problems only because we complain. Are they incapable to run some nodes, monitor them, and discover them preemptively?. see for example
this. that is an example of a problem not related to inadequate hardware.
yes of course, but then, the first answer most get is to blame the SNO’s installation.