# FATAL Unrecoverable error {"error": "trust: malformed cache: invalid character '\\\\x00' looking for beginning of value" **URL:** \ **Category:** FAQ\ **Created:** [May 2, 2021, 3:40am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571 "2021-05-02T03:40:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 2, 2021, 3:40am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/1 "2021-05-02T03:40:00Z")
I got following errors on node startup: ``` |2021-05-02T05:13:17.264+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:379\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.ExecCustomDebug:70\n\tmain.main:385\n\truntime.main:204}| |---|---|---|---| |2021-05-02T05:17:16.249+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:379\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.ExecCustomDebug:70\n\tmain.main:385\n\truntime.main:204}| |2021-05-02T05:17:16.403+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:379\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.ExecCustomDebug:70\n\tmain.main:385\n\truntime.main:204}| |2021-05-02T05:31:52.699+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:379\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.ExecCustomDebug:70\n\tmain.main:385\n\truntime.main:204}| |2021-05-02T05:37:33.141+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:379\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.ExecCustomDebug:70\n\tmain.main:385\n\truntime.main:204}| ``` Can you please help me? ---
**Author:** ![peem](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/peem/32/6323_2.png) [@peem](https://forum.storj.io/u/peem)\ **Post date:** [May 2, 2021, 12:13pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/2 "2021-05-02T12:13:06Z")
If you expect an answer, please provide more details, e.g. how in which system do you run the node … ---
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 2, 2021, 4:40pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/3 "2021-05-02T16:40:39Z")
Yeah, sorry. I am running on Windows 10, command line. This started to happen after a bluescreen. ---
**Author:** ![peem](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/peem/32/6323_2.png) [@peem](https://forum.storj.io/u/peem)\ **Post date:** [May 2, 2021, 4:47pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/4 "2021-05-02T16:47:25Z")
Sorry, I can’t help with the node in Windows (I am not using Windows), but does Windows support a node with CLI? I don’t know, there are Windows specialists here… This is Windows without a GUI and Docker? ---
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 2, 2021, 7:39pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/5 "2021-05-02T19:39:29Z")
Yes, it is without GUI and Docker, I have manually configured my nodes and update them manually too. I use CLI to run it and was successfull from October 2020. ---
**Author:** ![peem](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/peem/32/6323_2.png) [@peem](https://forum.storj.io/u/peem)\ **Post date:** [May 2, 2021, 7:51pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/6 "2021-05-02T19:51:44Z")
Unusual “construction” … sorry, I don’t have the knowledge to help ---
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 2, 2021, 11:11pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/7 "2021-05-02T23:11:22Z")
Ok, it seems my trust-cache.json has been corrupted. I removed it and new one has been downloaded. I am back online 🙂 ---
**Author:** ![peem](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/peem/32/6323_2.png) [@peem](https://forum.storj.io/u/peem)\ **Post date:** [May 3, 2021, 5:28am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/8 "2021-05-03T05:28:02Z")
> [@thev](#): > > my trust-cache.json has been corrupted How did you discover it? ---
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 3, 2021, 6:44pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/9 "2021-05-03T18:44:37Z")
“Malformed cache” message in logs sounded like trust-cache.json. “Invalid character …” seemed there is something wrong with this file so I opened it in notepad and saw only this: ![image](https://storj-s3.bcdn.literatehosting.net/original/2X/6/6ae70c97c8ca8b4b53e0a99d547f1bba340ab725.png) Now it was clear this file has been corrupted so I removed it and lunched node again. To be honest I was surprised storagenode.exe has downloaded this without any hussle and node became online. ---
**Author:** ![thev](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/thev/32/1131_2.png) [@thev](https://forum.storj.io/u/thev)\ **Post date:** [May 3, 2021, 6:46pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/10 "2021-05-03T18:46:24Z")
Yes, it is unusual but this is the easiest and clearest solution for me to run multiple nodes on the same Windows machine. I have everything in control and don’t need to fight with docker or program files garbage ---
**Author:** ![chesterz](https://storj.bcdn.literatehosting.com/letter_avatar/chesterz/32/5_5575768a8748004e209b776fc1b2916d.png) [@chesterz](https://forum.storj.io/u/chesterz)\ **Post date:** [June 10, 2021, 5:57am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/11 "2021-06-10T05:57:01Z")
Hey there, got a small problem starting my storagenode since today. As soon as I am trying to start my node via service I am prompted with an unexpected error 1067. The storagenode.log got the following entries: ``` |2021-06-10T07:42:22.229+0200|INFO|Configuration loaded|{Location: C:\\Program Files\\Storj\\Storage Node\\config.yaml}| |---|---|---|---| |2021-06-10T07:42:22.236+0200|INFO|Operator email|{Address: ---}| |2021-06-10T07:42:22.236+0200|INFO|Operator wallet|{Address: ---}| |2021-06-10T07:42:22.262+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:378\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:852\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:960\n\tgithub.com/spf13/cobra.(*Command).Execute:897\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:64\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57}| |2021-06-10T07:42:25.953+0200|INFO|Configuration loaded|{Location: C:\\Program Files\\Storj\\Storage Node\\config.yaml}| |2021-06-10T07:42:25.961+0200|INFO|Operator email|{Address: ---}| |2021-06-10T07:42:25.961+0200|INFO|Operator wallet|{Address: ---}| |2021-06-10T07:42:25.986+0200|FATAL|Unrecoverable error|{error: trust: malformed cache: invalid character '\\x00' looking for beginning of value, errorVerbose: trust: malformed cache: invalid character '\\x00' looking for beginning of value\n\tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:86\n\tstorj.io/storj/storagenode.New:378\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:852\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:960\n\tgithub.com/spf13/cobra.(*Command).Execute:897\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:64\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57}| ``` I can start the node via commandline without any errors. Is there anything I can do to fix the service-thingy? Sincerely, Stefan PS: I am using the windows gui. ---
**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\ **Post date:** [June 10, 2021, 7:05am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/12 "2021-06-10T07:05:53Z")
Hello @chesterz , Welcome to the forum! See > [@FATAL Unrecoverable error {"error": "trust: malformed cache: invalid character '\\\\x00' looking for beginning of value"](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/7): > > Ok, it seems my trust-cache.json has been corrupted. I removed it and new one has been downloaded. I am back online slight_smile ---
**Author:** ![Mario](https://storj.bcdn.literatehosting.com/letter_avatar/mario/32/5_5575768a8748004e209b776fc1b2916d.png) [@Mario](https://forum.storj.io/u/Mario)\ **Post date:** [August 29, 2021, 9:40am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/13 "2021-08-29T09:40:51Z")
Hi there, My node is not working, the service give error 1067 2021-08-29T11:37:12.359+0200 FATAL Unrecoverable error {“error”: “trust: malformed cache: invalid character ‘\x00’ looking for beginning of value”, “errorVerbose”: “trust: malformed cache: invalid character ‘\x00’ looking for beginning of value\n\[tstorj.io/storj/storagenode/trust.LoadCacheData:96\n\tstorj.io/storj/storagenode/trust.LoadCache:36\n\tstorj.io/storj/storagenode/trust.NewPool:89\n\tstorj.io/storj/storagenode.New:378\n\tmain.cmdRun:177\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(\*Command](http://tstorj.io/storj/storagenode/trust.LoadCacheData:96%5Cn%5Ctstorj.io/storj/storagenode/trust.LoadCache:36%5Cn%5Ctstorj.io/storj/storagenode/trust.NewPool:89%5Cn%5Ctstorj.io/storj/storagenode.New:378%5Cn%5Ctmain.cmdRun:177%5Cn%5Ctstorj.io/private/process.cleanup.func1.4:363%5Cn%5Ctstorj.io/private/process.cleanup.func1:381%5Cn%5Ctgithub.com/spf13/cobra.(*Command)).execute:852\n\[tgithub.com/spf13/cobra.(\*Command](http://tgithub.com/spf13/cobra.(*Command)).ExecuteC:960\n\[tgithub.com/spf13/cobra.(\*Command](http://tgithub.com/spf13/cobra.(*Command)).Execute:897\n\[tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(\*service](http://tstorj.io/private/process.ExecWithCustomConfig:88%5Cn%5Ctstorj.io/private/process.Exec:65%5Cn%5Ctmain.(*service)).Execute.func1:64\n\[tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group)).Go.func1:57”} any idea??? thank you ---
**Author:** ![peem](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/peem/32/6323_2.png) [@peem](https://forum.storj.io/u/peem)\ **Post date:** [August 29, 2021, 12:04pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/14 "2021-08-29T12:04:18Z")
That’s what Alexey proposes: To fix an issue - please: 1. Stop the storagenode service either from the Services applet or from the elevated PowerShell: ```auto Stop-Service storagenode ``` 1. Check disk for errors with correction. 2. Remove the `trust-cache.json` from the data location 3. Restart the storagenode service either from the Services applet or from the elevated PowerShell: ```auto Restart-Service storagenode ``` 1. Check your logs. ---
**Author:** ![Lumicron](https://storj.bcdn.literatehosting.com/letter_avatar/lumicron/32/5_5575768a8748004e209b776fc1b2916d.png) [@Lumicron](https://forum.storj.io/u/Lumicron)\ **Post date:** [November 13, 2021, 6:35pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/15 "2021-11-13T18:35:08Z")
hi, my node stoped working since 4 days, i checked everything, hdd has no errors, have an static ipv4, restard diddnt helped, identity is ok. but port is shown as closed and i cant figure out why. reseted my router and made a new rule, puplic ip hasnt changed and is correct in yams. in the log it looks like it startet with an clocksync error, fixed that, but now i get an fatal error since 4 days. can post log because new mewmember? ![storj](https://storj-s3.bcdn.literatehosting.net/original/2X/f/f7859e35097966628aa6deec057a6277fe86ef43.png) ---
**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\ **Post date:** [November 13, 2021, 8:50pm UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/16 "2021-11-13T20:50:12Z")
Hello @Lumicron , Welcome to the forum! > [@FATAL Unrecoverable error {"error": "trust: malformed cache: invalid character '\\\\x00' looking for beginning of value"](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/14): > > That’s what Alexey proposes: To fix an issue - please: Stop the storagenode service either from the Services applet or from the elevated PowerShell: Stop-Service storagenode Check disk for errors with correction. Remove the trust-cache.json from the data location Restart the storagenode service either from the Services applet or from the elevated PowerShell: Restart-Service storagenode Check your logs. ---
**Author:** ![Lumicron](https://storj.bcdn.literatehosting.com/letter_avatar/lumicron/32/5_5575768a8748004e209b776fc1b2916d.png) [@Lumicron](https://forum.storj.io/u/Lumicron)\ **Post date:** [November 14, 2021, 5:45am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/17 "2021-11-14T05:45:22Z")
> [@FATAL Unrecoverable error {"error": "trust: malformed cache: invalid character '\\\\x00' looking for beginning of value"](#): > > trust-cache.json thx for the quick response. but where is trust-cache.json exactly located? i diddnt changed the install path. ---
**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\ **Post date:** [November 14, 2021, 7:27am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/18 "2021-11-14T07:27:49Z")
In the data location. The folder, which contains all customers data. Depending on type of your storagenode it’s either specified in the `storage.path:` parameter of [your `config.yaml`](https://docs.storj.io/node/resources/faq/where-can-i-find-a-config.yaml) or in the `--mount type=bind,source=/here/your/path/to/the/data/location,destination=/app/config` option of the `docker run` command. ---
**Author:** ![Lumicron](https://storj.bcdn.literatehosting.com/letter_avatar/lumicron/32/5_5575768a8748004e209b776fc1b2916d.png) [@Lumicron](https://forum.storj.io/u/Lumicron)\ **Post date:** [November 18, 2021, 5:28am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/19 "2021-11-18T05:28:23Z")
found it…under programs/storj…in jams its just c:…searched for hours… ---
**Author:** ![Lumicron](https://storj.bcdn.literatehosting.com/letter_avatar/lumicron/32/5_5575768a8748004e209b776fc1b2916d.png) [@Lumicron](https://forum.storj.io/u/Lumicron)\ **Post date:** [November 18, 2021, 5:49am UTC](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571/20 "2021-11-18T05:49:18Z")
can i delete storagenode.log after i got my node back online? it is almost 4 GB big…and i need a special programm that needs more than 10 minutes to open it. [Next page](https://forum.storj.io/t/fatal-unrecoverable-error-error-trust-malformed-cache-invalid-character-x00-looking-for-beginning-of-value/13571.md?page=2)