# Help with multinode not getting online

**URL:** <https://forum.storj.io/t/help-with-multinode-not-getting-online/8051>\
**Category:** troubleshooting\
**Tags:** windows-gui, wrong-port, storagenode, multiple-nodes, offline\
**Created:** [July 9, 2020, 4:30pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051 "2020-07-09T16:30:37Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 4:30pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/1 "2020-07-09T16:30:37Z")

</div>

![Captura](https://lc-storj.ams3.digitaloceanspaces.com/original/2X/4/467ab877d96730ca5791df30c1f729ec6098178f.png)

I have one storage node and now im adding another but is not getting online are this ports right?

One of the nodes is working perfectly

Im at windows with gui install

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<div class="post-metadata">

**Author:** ![nerdatwork](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/nerdatwork/32/1135_2.png) [@nerdatwork](https://forum.storj.io/u/nerdatwork)\
**Post date:** [July 9, 2020, 5:28pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/2 "2020-07-09T17:28:27Z")

</div>

Did you search here ?

[https://forum.storj.io/tag/multiple-nodes](https://forum.storj.io/tag/multiple-nodes)

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 5:29pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/3 "2020-07-09T17:29:41Z")

</div>

I followed this guide [https://support.storj.io/hc/en-us/articles/360042343052-Single-and-multi-node-Port-forwarding-setup](https://support.storj.io/hc/en-us/articles/360042343052-Single-and-multi-node-Port-forwarding-setup)

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 7:32pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/5 "2020-07-09T19:32:32Z")

</div>

this is the log

2020-07-09T18:14:26.079+0200 INFO Telemetry enabled  
2020-07-09T18:14:28.195+0200 INFO db.migration Database Created {“version”: 42}  
2020-07-09T18:14:28.920+0200 INFO preflight:localtime start checking local system clock with trusted satellites’ system clock.  
2020-07-09T18:14:29.808+0200 INFO preflight:localtime local system clock is in sync with trusted satellites’ system clock.  
2020-07-09T18:14:29.808+0200 INFO bandwidth Performing bandwidth usage rollups  
2020-07-09T18:14:29.821+0200 INFO Node 12AARCEYkKHis6abfB3VWyr9Q8Thk61oiGxiXBDzXsraWpzhQUQ started  
2020-07-09T18:14:29.824+0200 INFO Public server started on [::]:28967  
2020-07-09T18:14:29.824+0200 INFO Private server started on 127.0.0.1:7778  
2020-07-09T18:14:29.821+0200 INFO trust Scheduling next refresh {“after”: “4h19m49.334314812s”}  
2020-07-09T18:14:34.044+0200 ERROR nodestats:cache Get pricing-model/join date failed {“error”: “heldamount service error: node not found: 12AARCEYkKHis6abfB3VWyr9Q8Thk61oiGxiXBDzXsraWpzhQUQ; heldamount service error: node not found: 12AARCEYkKHis6abfB3VWyr9Q8Thk61oiGxiXBDzXsraWpzhQUQ”, “errorVerbose”: “group:\n— heldamount service error: node not found: 12AARCEYkKHis6abfB3VWyr9Q8Thk61oiGxiXBDzXsraWpzhQUQ\n[[tstorj.io/storj/storagenode/heldamount.(\*Service](http://tstorj.io/storj/storagenode/heldamount.(*Service)]([http://tstorj.io/storj/storagenode/heldamount.(\*Service](http://tstorj.io/storj/storagenode/heldamount.(*Service))).GetAllPaystubs:135\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).Run.func1:78\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).satelliteLoop:233\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).Run:77\n[[tstorj.io/storj/private/lifecycle.(\*Group](http://tstorj.io/storj/private/lifecycle.(*Group)]([http://tstorj.io/storj/private/lifecycle.(\*Group](http://tstorj.io/storj/private/lifecycle.(*Group))).Run.func1:56\n[[tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group)]([http://tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group))).Go.func1:57\n— heldamount service error: node not found: 12AARCEYkKHis6abfB3VWyr9Q8Thk61oiGxiXBDzXsraWpzhQUQ\n[[tstorj.io/storj/storagenode/heldamount.(\*Service](http://tstorj.io/storj/storagenode/heldamount.(*Service)]([http://tstorj.io/storj/storagenode/heldamount.(\*Service](http://tstorj.io/storj/storagenode/heldamount.(*Service))).GetAllPaystubs:135\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).Run.func1:78\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).satelliteLoop:233\n[[tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache)]([http://tstorj.io/storj/storagenode/nodestats.(\*Cache](http://tstorj.io/storj/storagenode/nodestats.(*Cache))).Run:77\n[[tstorj.io/storj/private/lifecycle.(\*Group](http://tstorj.io/storj/private/lifecycle.(*Group)]([http://tstorj.io/storj/private/lifecycle.(\*Group](http://tstorj.io/storj/private/lifecycle.(*Group))).Run.func1:56\n[[tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group)]([http://tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group))).Go.func1:57”}  
2020-07-09T18:21:17.615+0200 INFO Stop/Shutdown request received.  
2020-07-09T18:21:18.060+0200 FATAL Unrecoverable error {“error”: “debug: http: Server closed”, “errorVerbose”: “debug: http: Server closed\n[[tstorj.io/private/debug.(\*Server](http://tstorj.io/private/debug.(*Server)]([http://tstorj.io/private/debug.(\*Server](http://tstorj.io/private/debug.(*Server))).Run.func2:108\n[[tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group)]([http://tgolang.org/x/sync/errgroup.(\*Group](http://tgolang.org/x/sync/errgroup.(*Group))).Go.func1:57”}  
2020-07-09T18:26:50.032+0200 INFO Configuration loaded {“Location”: “C:\Program Files\Storj\Storage Node\config.yaml”}

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:00pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/6 "2020-07-09T21:00:39Z")

</div>

Please. check your second identity: [https://documentation.storj.io/dependencies/identity#confirm-the-identity](https://documentation.storj.io/dependencies/identity#confirm-the-identity)

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:04pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/7 "2020-07-09T21:04:06Z")

</div>

i have check it and the numbers are correct

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:05pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/8 "2020-07-09T21:05:09Z")

</div>

Does the signed identity saves at the /storj/identity/storagenode folder?

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:08pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/9 "2020-07-09T21:08:46Z")

</div>

Depends on how you generated the second identity.  
The correct way is to specify a different name, for example `storagenode2`:

```auto
./identity create storagenode2

```

In this case it will be in `$env:AppData\Storj\Identity\storagenode2` (Powershell) or `%APPDATA%\Storj\Identity\storagenode2` (cmd or explorer)

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:09pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/10 "2020-07-09T21:09:25Z")

</div>

the node is not at the same computer

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:10pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/11 "2020-07-09T21:10:27Z")

</div>

so if i just put storagenode the signed identity is at storagenode folder or not?

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:12pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/12 "2020-07-09T21:12:37Z")

</div>

They must be a different identities, not the copy of the first one.  
If it’s a second PC, and you have used the name `storagenode`, then it will be in the `$env:AppData\Storj\Identity\storagenode` (Powershell) or `%APPDATA%\Storj\Identity\storagenode` (cmd or explorer)

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:14pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/13 "2020-07-09T21:14:13Z")

</div>

This is what i have at the folder. Are all the files right?

![Captura](https://lc-storj.ams3.digitaloceanspaces.com/original/2X/8/827ea230f702023c73ba20ba117207ad5f27e362.png)

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:19pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/14 "2020-07-09T21:19:28Z")

</div>

Yes  
Please, make sure that `contact.external-address:` option in the `"C:\Program Files\Storj\Storage Node\config.yaml"` contains your external address with port, i.e.

```auto
contact.external-address: external.address.tld:28968

```

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:20pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/15 "2020-07-09T21:20:46Z")

</div>

This is what i have contact.external-address: 2…:28967

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:23pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/16 "2020-07-09T21:23:35Z")

</div>

Please, correct it to `2...:28968` with a Notepad++ (do not use a regular Notepad), save the config and restart the storagenode service either from the Services applet or from the elevated Powershell

```auto
Restart-Service storagenode

```

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:33pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/17 "2020-07-09T21:33:59Z")

</div>

done and it continues offline

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<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 9, 2020, 9:38pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/18 "2020-07-09T21:38:55Z")

</div>

Please, execute in the elevated Powershell on the second PC:

```auto
New-NetFirewallRule -DisplayName "Storj v3" -Direction Inbound -Protocol TCP -LocalPort 28967 -Action allow

```

Please, compare your IP from the `contact.external-address:` with IP there: [https://www.yougetsignal.com/tools/open-ports/](https://www.yougetsignal.com/tools/open-ports/)

Also, please, give me result of the command (Powershell):

```auto
(sls BEGIN (sls "identity.cert-path: (.*)" 'C:\Program Files\Storj\Storage Node\config.yaml').Matches.Groups[1].Value).count

```

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 9, 2020, 9:50pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/19 "2020-07-09T21:50:33Z")

</div>

Name : {3b588f9f-cfd1-4be7-89a4-503a5821d4d5}  
DisplayName : Storj v3  
Description :  
DisplayGroup :  
Group :  
Enabled : True  
Profile : Any  
Platform : {}  
Direction : Inbound  
Action : Allow  
EdgeTraversalPolicy : Block  
LooseSourceMapping : False  
LocalOnlyMapping : False  
Owner :  
PrimaryStatus : OK  
Status : Se analizó la regla correctamente desde el almacén. (65536)  
EnforcementStatus : NotApplicable  
PolicyStoreSource : PersistentStore  
PolicyStoreSourceType : Local

---

<div class="post-metadata">

**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\
**Post date:** [July 10, 2020, 9:04pm UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/20 "2020-07-10T21:04:49Z")

</div>

And two other points?

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<div class="post-metadata">

**Author:** ![Gerarardit](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gerarardit/32/1137_2.png) [@Gerarardit](https://forum.storj.io/u/Gerarardit)\
**Post date:** [July 11, 2020, 10:39am UTC](https://forum.storj.io/t/help-with-multinode-not-getting-online/8051/21 "2020-07-11T10:39:21Z")

</div>

same ip and number 3

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