Please I need help, I created an account about 10 months ago and uploaded my files. I just came back to continue my upgrading process and I can’t access my account anymore
Did you have a payment method on your account ?
1 Like
Yeah I had, actually made a payment with storj tokens sometime but surprisingly I was told it is not up to $10 even though I bought $10 worth.. So I had to suspend the upgrade then, I just wanted to do it now and I can’t access, it says my email doesn’t exist
Recently inactive accounts have been purged. Try raising a ticket and mention all the details
3 Likes
Okay thank you. But is it possible to recover the account and the files?
You will get the official answer in the ticket. Good luck!
2 Likes
I am quite disappointed with storj. How is it they pull accounts down without communicating with the owners?? They have my email. 6000 NFT collections gone?
I understand your frustration but based from your information it sounds like you were technically still on a free trial account. This would mean Storj can delete your account when the trial has expired. It seems this is what has happened: The account was put into frozen state and subsequently deleted.
There had been an incident with accounts that were upgraded to fully paid after they were put in frozen state. Some had their data deleted as well: Storj DCS Status - Accidental Deletion of Paid User Accounts. But it seems this is not what happened in your case.
The lesson from this appears to be never rely on a free service with data that you don’t want to lose.
3 Likes
This is unbelievable it was clearly stated on their website that you can still access your data. That gave me confidence
This is beyond disappointment. They froze accounts without informing anyone, went ahead to delete without informing anyone
The Accounts have been frozen since April last Year, with a notification to start paying for your used data (free tier cancelation). They wanted to delete the inactive accounts one month after (May 2024), but continued the frozen state for over a year, to come back and start paying. My Account was still active this year even though I had free tier. So there was plenty of time. I don’t know how long you have been abscent from storj. Also Cloud Backup should’t be the only backup (3-2-1 Rule).
2 Likes
If this is an important data - you must have made backups. Right? Right??. Restore, move on, there is literary nothing to discuss. If you don’t pay for the service — you are not a customer; let alone you cannot hinge your data availability on email: the service, that does not even guarantee delivery.
2 Likes
You are indeed an arrogant rabbit.. It is only right for a reputable company to send messages to people and inform them about their plans to freeze accounts and also plans to delete it. Some might have forgotten, some might be caught up with things and the mail will get back to act. More so, is this really a reliable and competent platform? Do they really keep to their words?? This photo was taken when my account was active and you can clearly see the red words, “Note: you will continue to maintain access to projects that you are a member of”
This line alone gave me confidence, I never thought this will ever happen.
Hello @smartsnail ,
I understand you are disappointed, but it is important to keep up with notifications that appear in your account and take the recommended actions.
Notification of discontinuation of the Storj Free Tier has been public since at least February 2024. It is now August 9, 2025.
It appears from your screenshot that your free trial ended at least 170 days ago and you did not upgrade your account.
You need to open a support ticket if you have questions about your current account status.
2 Likes
Just to clarify what really happened, so that other users will not be left with the erroneous impression that Storj supposedly purges accounts without warning, Here is the timeline:
April1, 2024: the OP’s account is free trial frozen due to not having added a valid payment method, despite announcements having been posted and the issue widely discussed here on this forum and other social media channels. At that time, the data was still present in the account and access could have been recovered by adding either a card or at least $10 worth of STORJ tokens.
September 16, 2024 OP sends a deposit of less than $8 worth of STORJ to their account wallet address
September 17, 2024 OP files a support ticket asking why their account was not upgraded to Pro. Support informs OP that the deposit they had sent was insufficient for the upgrade to be applied, as it is clearly stated that the minimum needed is $10 worth of STORJ. User is prompted to make an additional deposit asap in order to have their account reinstated and upgraded to Pro Account.
Sept 28, 2024 OP enquires if they could withdraw the STORJ tokens they already sent, and is informed that no, STORJ tokens deposited are treated as pre payment of fees for account usage, this is not a custodied wallet such as Coinbase or Binance where you can withdraw funds at any time. OP is referred to reading the ToS section where this is stipulated.
Nov 22, 2024 OP sends another support ticket again asking to get the STORJ they had sent refunded, and again is referred to our ToS that state that this will not get authorized unless they were to first delete their account and all data it contained completely. OP states they will not delete the account, yet does not make the required STORJ deposit needed to make sure their account does not automatically get added to the inactive account deletion queue. User again is explicitly warned that they should add a valid payment method to resinstate and upgrade the account, i.e. add a card or $10 worth of STORJ.
Fast forward to some days ago when we bulk processed deletion of a batch of old former free tier accounts that had been marked pending deletion. This included OP’s account that had been frozen since April 1, 2024.
August 9, 2025 we received 4 support tickets from OP all asking why they could no longer access their account. Even though support officially does not have office hours on weekends, we respond to both the OP’s support tickets and their post on this forum to clarify what happened and inform them that it is now too late to regain access to their account or recover their data.
5 Likes
I just joined this forum today, not aware of any information being sent here.. I had a lot going on and that is why I didn’t get to it soonest.. If this information were sent through email I would have gotten it..
W
I urge you to go back and read all your prior correspondence about this issue on your various prior support tickets, were you were clearly informed about all this. Even a half year after the account was frozen, you could have still recovered your account and data by simply adding sufficient STORJ or a card to your account, which you were informed is what you needed to do on each one of your support tickets. Your statement that you did not receive this info by email (i.e. support ticket correspondence) is incorrect.
Furthermore, in case you are referring to not having been informed about the deprecation of the free tier by email, please note our Terms of Service, which state “Company may change or eliminate any Promotional Credit at any time, without notice, including, but not limited to any coupon, or Promotional Credit designated as a free trial or free tier.” You agreed to these terms by using our service.
4 Likes
I repeat that I did not receive any info about account freeze talk more of account deletion via email… I was only told to upgrade and I didn’t see that as an urgent matter. All I knew is that I had 30 day free trial and after the 30 days I couldn’t access until I upgrade. I sent $10 worth of storj to my wallet. Which I bought on binance at the value of $10 but I was told it is less than $8… I was surprised but I let it go and decided I will pay another $10 when I have the money. But you deleted my account, also the less than $8 gone as well
Is the money I paid not an indication that I was interested in upgrading my account? Even though I was told it is less that $8
There is one weird trick storage providers hate — upload data, never become paying customer, in 30 years pay $10 — bam! 30 years worth storage for $10!
You were surprised and decided — ah, dangit, who cares. They said send me &10, I gave the dude under the bridge $10 and told him to give it to storj. He took everything and send storj $1. But I paid $10 so storj shall give me service!
If you were interested in upgrading the account you would have sent enough to end up with at least $10 in your account
Dude, what planet are you living on? Knock off flooding, you messed up at every possible turn, from lacking backups to ignoring communication from Storj, and failing to follow some of the instructions you did comprehend, and now come here and complain.
What do you expect to happen? Learn how to take responsibility for your actions or inactions. It’s not a kindergarten where you whine and get things your way. Even though I doubt even kindergarteners do that.
3 Likes