# I can't access my account

**URL:** <https://forum.storj.io/t/i-cant-access-my-account/30527>\
**Category:** Product Discussions\
**Created:** [August 9, 2025, 12:47pm UTC](https://forum.storj.io/t/i-cant-access-my-account/30527 "2025-08-09T12:47:55Z")\
**Posts on this page:** 1\
**Showing post:** 14

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**Author:** ![bre](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/bre/32/69_2.png) [@bre](https://forum.storj.io/u/bre)\
**Post date:** [August 9, 2025, 8:57pm UTC](https://forum.storj.io/t/i-cant-access-my-account/30527/14 "2025-08-09T20:57:04Z")

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Hello @smartsnail ,

I understand you are disappointed, but it is important to keep up with notifications that appear in your account and take the recommended actions.

Notification of discontinuation of the Storj Free Tier has been public since at least February 2024. It is now August 9, 2025.

> [@Discontinuation of the Storj Free Tier](https://forum.storj.io/t/discontinuation-of-the-storj-free-tier/25332):
>
> Hello Storj Community, At Storj, we continually strive to enhance our platform to serve our customers better. We will be making an update to our account structure that will take effect starting in April. What’s Changing? Storj is discontinuing the “[Free](https://docs.storj.io/dcs/pricing)Tier,” which historically was offered to allow users to try Storj. Current users of the Free Tier have from now until March 31 to upgrade to a Pro Account to continue using Storj. For users who already have a Pro Account, they will no longer r…

It appears from your screenshot that your free trial ended at least 170 days ago and you did not upgrade your account.

You need to open a support ticket if you have questions about your current account status.

> **[Storj DCS](https://supportdcs.storj.io/hc/en-us)**

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