# Issues connecting to the gateway

**URL:** <https://forum.storj.io/t/issues-connecting-to-the-gateway/24424>\
**Category:** troubleshooting\
**Tags:** gateway-mt\
**Created:** [November 21, 2023, 4:44pm UTC](https://forum.storj.io/t/issues-connecting-to-the-gateway/24424 "2023-11-21T16:44:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gabriel](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gabriel/32/7831_2.png) [@gabriel](https://forum.storj.io/u/gabriel)\
**Post date:** [November 21, 2023, 4:44pm UTC](https://forum.storj.io/t/issues-connecting-to-the-gateway/24424/1 "2023-11-21T16:44:03Z")

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Hello. I’ve recently started having an issue connecting to the S3 gateway from some of my servers, the connection just timeouts. Some servers are still able to connect; is it possible that some of my IPs are blocked by the storj, or should I contact my hosting provider about FW, etc. Everything worked fine until now.

Here are some tests results

1. openssl s\_client -connect [gateway.storjshare.io:443](http://gateway.storjshare.io:443/) -servername [gateway.storjshare.io](http://gateway.storjshare.io/)

405791C1C47F0000:error:8000006E:system library:BIO\_connect:Connection timed out:…/crypto/bio/bio\_sock2.c:125:calling connect()  
405791C1C47F0000:error:10000067:BIO routines:BIO\_connect:connect error:…/crypto/bio/bio\_sock2.c:127:

1. traceroute to [gateway.storjshare.io](http://gateway.storjshare.io) (136.0.77.2), 30 hops max, 60 byte packets  
1-30 \* \* \*

2. ping is 100% loss

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**Author:** ![bre](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/bre/32/69_2.png) [@bre](https://forum.storj.io/u/bre)\
**Post date:** [November 21, 2023, 6:23pm UTC](https://forum.storj.io/t/issues-connecting-to-the-gateway/24424/2 "2023-11-21T18:23:58Z")

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Hi @gabriel ,  
Welcome to the Forum!

I’ve forwarded your question internally and someone will return with answers for you.

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**Author:** ![pwilloughby](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/pwilloughby/32/11078_2.png) [@pwilloughby](https://forum.storj.io/u/pwilloughby)\
**Post date:** [November 21, 2023, 6:41pm UTC](https://forum.storj.io/t/issues-connecting-to-the-gateway/24424/3 "2023-11-21T18:41:11Z")

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Do you get the same with `traceroute --icmp`? I would expect some hops to show on your traceroute along the way to storj even if you were blocked.

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**Author:** ![gabriel](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/gabriel/32/7831_2.png) [@gabriel](https://forum.storj.io/u/gabriel)\
**Post date:** [November 22, 2023, 7:40am UTC](https://forum.storj.io/t/issues-connecting-to-the-gateway/24424/4 "2023-11-22T07:40:51Z")

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Thanks for the fast replies, issue seems to be resolved with the hosting provider (or by itself). I’ll make another thread, or update this one, if we face it again