# Issues with storj node **URL:** \ **Category:** troubleshooting\ **Tags:** windows-gui, offline\ **Created:** [June 15, 2023, 3:14pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971 "2023-06-15T15:14:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![paranoidAndroid0124](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/paranoidandroid0124/32/10937_2.png) [@paranoidAndroid0124](https://forum.storj.io/u/paranoidAndroid0124)\ **Post date:** [June 15, 2023, 3:14pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/1 "2023-06-15T15:14:52Z")
I have the following error for all the satellites: ERROR contact:service ping satellite failed I check my firewall setting. I pinged the port and ip from the internet and it works. I update the storj software. I am not sure what is causing this issue. ---
**Author:** ![elek](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/elek/32/9189_2.png) [@elek](https://forum.storj.io/u/elek)\ **Post date:** [June 15, 2023, 4:41pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/2 "2023-06-15T16:41:31Z")
> [@paranoidAndroid0124](#): > > I pinged the port and ip from the internet and it works. How did you ping the port? Did you open your storagenode host:port in a web browser? Do you have any errors in the log? ---
**Author:** ![JWvdV](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/jwvdv/32/7814_2.png) [@JWvdV](https://forum.storj.io/u/JWvdV)\ **Post date:** [June 15, 2023, 6:48pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/3 "2023-06-15T18:48:33Z")
On the node are you able to do: ping 1.1.1.1 And if so, is this also running: ping [www.google.com](http://www.google.com) Did you already reboot your node? Are you really sure portforwarding is right? No change of IP-address by your ISP? ---
**Author:** ![paranoidAndroid0124](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/paranoidandroid0124/32/10937_2.png) [@paranoidAndroid0124](https://forum.storj.io/u/paranoidAndroid0124)\ **Post date:** [June 15, 2023, 7:30pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/4 "2023-06-15T19:30:03Z")
I used on online scanner. I entered the ip and the port. ---
**Author:** ![paranoidAndroid0124](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/paranoidandroid0124/32/10937_2.png) [@paranoidAndroid0124](https://forum.storj.io/u/paranoidAndroid0124)\ **Post date:** [June 15, 2023, 7:31pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/5 "2023-06-15T19:31:46Z")
yes, I can ping 1.1.1.1 from the node macheine Yes, I rebooted multiple times The port forwarding was working before and the scan indicates it is still working. I had a power outage and my ip changed but I update my ip to match. I didn’t have time to set up a domain name yet. ---
**Author:** ![JWvdV](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/jwvdv/32/7814_2.png) [@JWvdV](https://forum.storj.io/u/JWvdV)\ **Post date:** [June 15, 2023, 7:50pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/6 "2023-06-15T19:50:10Z")
Also pinging [www.google.com](http://www.google.com) did work out? Did you double check the IP and port-number? Why not using duckdns or something alike? What is your docker statement, of do you have another setup? ---
**Author:** ![paranoidAndroid0124](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/paranoidandroid0124/32/10937_2.png) [@paranoidAndroid0124](https://forum.storj.io/u/paranoidAndroid0124)\ **Post date:** [June 15, 2023, 9:02pm UTC](https://forum.storj.io/t/issues-with-storj-node/22971/7 "2023-06-15T21:02:51Z")
yes, I can ping google. yes the port 28967 is forwarded. duckdns seems nice. I will try it once I get my node back online! It is not in docker, it is directly on windows 10. I do not have another set up. ---
**Author:** ![Alexey](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/alexey/32/41_2.png) [@Alexey](https://forum.storj.io/u/Alexey)\ **Post date:** [June 16, 2023, 4:16am UTC](https://forum.storj.io/t/issues-with-storj-node/22971/8 "2023-06-16T04:16:40Z")
Please use this check-list: > [@Performing bandwidth usage rollups](https://forum.storj.io/t/topic/7854/17): > > Then lets check everything together: ok, let check it together. WAN IP on the main page of the router. Please, compare it with IP there: [https://www.yougetsignal.com/tools/open-ports/](https://www.yougetsignal.com/tools/open-ports/) , they should match Local IP in the port forwarding rule, it should be the same as IP of your PC with storagenode nslookup your.ddns.address 8.8.8.8 should return the same IP as p.1 If you do not have a DDNS hostname, it’s time to create it: [Step 3. Setup Port Forwarding - Storj Node Operator Docs](https://documentation.storj.io/dependencies/port-forwarding) Firewall. … ---
**Author:** ![JWvdV](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/jwvdv/32/7814_2.png) [@JWvdV](https://forum.storj.io/u/JWvdV)\ **Post date:** [June 16, 2023, 5:39am UTC](https://forum.storj.io/t/issues-with-storj-node/22971/9 "2023-06-16T05:39:45Z")
[https://whatismyipaddress.com/](https://whatismyipaddress.com/) States the same IPv4 you’re using?