We have had an own instance of Rocket.Chat with exactly the same functionality. As turned out that any chat is a worst tool for purpose to support several tied products, like Storj and Tardigrade.
The forum allows you to make chat-like conversations, it’s working reactive, you even see when someone typing right now.
If you subscribed, you will get notifications right away if someone answer to your thread.
Think of threads like rooms - they working the same way, but allows to moderators and Regulars move some posts between threads to keep them organized and searchable. It’s quite difficult to do the same in any chat and thus rooms quickly become swamped with not related conversations and you forced to ask people to go to a different room with that question and so on.
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