Ping Satellite failed

Node Operators troubleshooting
1

Hi,

Today i got this error code in the log and its for every sattelite.:

ERROR contact:service ping satellite failed {“Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “attempts”: 11, “error”: “ping satellite error: rpccompat: dial tcp: lookup us-central-1.tardigrade.io on 192.168.1.1:53: read udp 172.17.0.3:33492->192.168.1.1:53: i/o timeout”, “errorVerbose”: “ping satellite error: rpccompat: dial tcp: lookup us-central-1.tardigrade.io on 192.168.1.1:53: read udp 172.17.0.3:33492->192.168.1.1:53: i/o timeout\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}

Help? :slight_smile:

2

Looks like a DNS lookup failure. I would start by checking to see if you can ping a known address from that computer (such as google.com), and try resetting your router. Check the IP/DNS settings on the node machine, and try restarting it as well. If none of these work, please provide a bit more information about your setup such as OS, docker or GUI, etc.

3

Iptables got overwritten. Deleted the node, started it again and now its good