Random both nodes going offline

Node Operators troubleshooting
1

I’m getting this error:
07-26T23:19:46Z ERROR contact:service ping satellite failed {“process”: “storagenode”, “satellite_id”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “attempts”: 1, “error”: “ping satellite: failed to ping storage node, your node indicated error code: 0, rpc: tcp connector failed: rpc: dial tcp 86.16.127.175:28967: connect: connection timed out”, “errorVerbose”: “ping satellite: failed to ping storage node, your node indicated error code: 0, rpc: tcp connector failed: rpc: dial tcp 86.16.127.175:28967: connect: connection timed out\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:232\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:169\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:89\n\tstorj.io/common/sync2.(*Cycle).Run:102\n\tstorj.io/common/sync2.(*Cycle).Start.func1:77\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:93”}

I can still visit the dashboards of both, but status offline and quic is misconfigured. Please let me know how else i can help; network on that device is functioning fine and so are the drives

2

Check ddns.
Check port forwarding
Check lan IP
Check firewalls.

Use tcpdump to monintor packets at each step and probe from internal probes.

When you go to http://86.16.127.175:28967 form your phone over cellular you shall see node response. If you don’t — neither do satellites.

So it’s not either not your IP or port forwarding is broken.

Go over the list above.

And if you use shitty ddns provider — switch to a non-shitty one.

3

Hello @Milo123459,
Welcome back!

Please compare your WAN IP on your router with the IP on Open Port Check Tool - Test Port Forwarding on Your Router, if they don’t match, then your ISP is placed you behind CGNAT.
In that case you need to contact them to switch you back to the public dynamic IP or ask them to make a port-forwarding for you. You need to use DDNS like NoIp, all other DDNS providers might not work globally or have hiccups.
If WAN IP and IP from yougetsignal matches - then you need to check, why your DDNS is stopped to work. If you didn’t use DDNS, then it’s a time to start. See Step 2. Setup Port Forwarding - Storj Docs

4

Thank you for the help! I’m not using DDNS and haven’t been the entire time im using and running my storagenod, my ISP randomly reset all my network settings for port forwarding and changed my IP 3 times in 8 hours.. might need to consider using a DDNS!

5

I got the same error like 2-3 hours ago, on one sat, but it solved itself. My IP is static, no changes.

6

Then either your router or ISP blocked the connection. It could be possible if your router has a “smart” protection feature enabled, like DDoS protection (which doesn’t work properly on SOHO routers).
“ping satellite failed” it’s a report from the satellite, when the node is attempting to check-in and the satellite is trying to contact the node using the provided external address and port. If the error is the same, e.g. “connection timeout”, this is mean that your port was closed or the packet was silently dropped without a response.