Ideally we come out of that chapter 11 process and keep running the service so that you can use your balance the way you originally intended to. I don’t know how a complete shutdown would look like. In the past if a user wants to close his account we refunded the remaining balance. I believe right now these requests would need a court approval. But again I don’t know how that part works.
We have measurements for stability and realiability. You are mistaken communication mistakes with network stability. The network is as stable as always. Well sure from time to time a bug here and there but we usually fix that to minimize impact and right now there is no ongoing emergency. The network is nice and stable.
No, the “stability and reliability” I was referring to was management of the company and their communication and messaging. All the chaos the past year, implementing a $50 minimum, causing a panic and a loss of users (myself almost amongst them), reversing the policy, the substantial price increase, and now Chapter 11 (without a broad announcement, I’ll add – I find out much after the fact when I happened to check these boards after some time). While the underlying network and nodes may be great (which is why I’m still sticking things out for now), this kind of stuff seriously undermines this customer’s faith that Storj will be around long-term. As a software engineer myself, I sympathize with the rank and file making the magic happen – because management is doing the company no favors with customer perception. I’ve seen many great products vaporize due to poor management over the years. I’m hoping all this turmoil settles down and Storj can maintain a stable business environment without causing panic again. I want to use this system – but I need to know the company is going to be around and not suddenly go blip with all my backup data. Right now, this user is not feeling a warm fuzzy from Storj – and I bet I’m not alone. There is faith and trust to be re-earned, and I hope management truly understands that.