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I already posted this same link you mention here to schedule a meeting with sales and solutions engineers in my last post above. Tom will direct the potential customer to the right solutions engineer to discuss their needs as appropriate, or a solutions engineer might already be available on the initial call.
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Adding a payment method before the end of the 30 day free trial period will move the customer immediately to paid tier, and qualify them for full personalized support. However, being on paid tier (Pro Account) is not a pre-condition for getting to talk to our sales team and solutions engineers anyway. I also already mentioned that we don´t reject potential customers from getting their support tickets responded. We will be giving them initial guidance, answering simple questions and escalating their tickets to solutions engineers or sales staff as needed for their use case.
The current ToS has not been updated yet to reflect the reality of the new Free Trial tier and how we will handle potential customer tickets. Obviously we will do everything necessary to accommodate getting questions of potential enterprise customers answered. However, we will be directing those individual users who sign up for a free trial but are obviously not our target customers to get their common getting started questions answered in the forum or to read the getting started documentation, as the case may be.
Thank you for pointing out the partnership and reseller opportunities.