# User avatars not loading / 502 Bad Gateway

**URL:** <https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417>\
**Category:** site feedback\
**Tags:** forum\
**Created:** [March 3, 2025, 5:44pm UTC](https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417 "2025-03-03T17:44:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![flo](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/flo/32/64_2.png) [@flo](https://forum.storj.io/u/flo)\
**Post date:** [March 3, 2025, 5:44pm UTC](https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417/1 "2025-03-03T17:44:13Z")

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Hi, I noticed that user avatars in our lovely Forum often fail to load.

Here’s an example URL:  
`https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/syncamide/144/68_2.png`

 ![image](https://storj-s3.bcdn.literatehosting.net/original/3X/f/7/f77b4bb1f20adf8cc90078d23cf9ea17692632ea.png)

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**Author:** ![bre](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/bre/32/69_2.png) [@bre](https://forum.storj.io/u/bre)\
**Post date:** [March 4, 2025, 10:23am UTC](https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417/2 "2025-03-04T10:23:40Z")

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Hi @flo Thank you for alerting us!  
Do you have a time stamp for this?  
How often do you estimate is often? More than once per week?  
I will pass your answers on for troubleshooting purposes with your screenshot.

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**Author:** ![flo](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/flo/32/64_2.png) [@flo](https://forum.storj.io/u/flo)\
**Post date:** [March 4, 2025, 1:20pm UTC](https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417/3 "2025-03-04T13:20:46Z")

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Hi @bre I noticed this throughout the whole day (March 3rd), unfortunately I don’t have an exact time stamp. I tried the URL in my post multiple times shortly before posting (Mar 3, 6:44 PM CET), and I was getting a 502 every time… my browser had most avatars cached, so only infrequent posters had a broken avatar.  
Today all is fine again 👌 I’ll update this post should this happen again.

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**Author:** ![bre](https://storj.bcdn.literatehosting.com/user_avatar/forum.storj.io/bre/32/69_2.png) [@bre](https://forum.storj.io/u/bre)\
**Post date:** [March 4, 2025, 4:48pm UTC](https://forum.storj.io/t/user-avatars-not-loading-502-bad-gateway/29417/4 "2025-03-04T16:48:59Z")

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Thank you @flo I will pass this on to the team.

Edit: this issue has been resolved. We appreciate you alerting us.