# \#escalated **URL:** https://forum.storj.io/tag/escalated/131.md [Latest](https://forum.storj.io/latest.md) · [Categories](https://forum.storj.io/categories.md) · [Tags](https://forum.storj.io/tags.md) --- ## [Changing limits](https://forum.storj.io/t/changing-limits/26669)
**Author:** [@smotty](https://forum.storj.io/u/smotty)\ **Replies:** 7\ **Last updated:** [July 4, 2024, 6:58am UTC](https://forum.storj.io/t/changing-limits/26669 "2024-07-04T06:58:41Z")
I am trying to change the limit for storage and download, but it keeps resetting to 25TB storage and 100TB download. To avoid high charges I tried setting it to 250GB storage and 5GB download multiple times on both lapt… --- ## [Problem with creating auth token](https://forum.storj.io/t/problem-with-creating-auth-token/19612)
**Author:** [@Kozaks](https://forum.storj.io/u/Kozaks)\ **Replies:** 26\ **Last updated:** [January 20, 2024, 2:55pm UTC](https://forum.storj.io/t/problem-with-creating-auth-token/19612 "2024-01-20T14:55:06Z")
When I try to get auth token, site return me error: Unexpected auth token server, please try again later. --- ## [Files uploaded via web have zero size in FileZilla](https://forum.storj.io/t/files-uploaded-via-web-have-zero-size-in-filezilla/15490)
**Author:** [@xsys](https://forum.storj.io/u/xsys)\ **Replies:** 18\ **Last updated:** [August 16, 2023, 3:13am UTC](https://forum.storj.io/t/files-uploaded-via-web-have-zero-size-in-filezilla/15490 "2023-08-16T03:13:46Z")
All files I upload via web interface EU1 show zero file size in Filezilla. web: Filezilla: I can download all files via web but with Filezilla I can download only files uploaded by Filezilla. Furthermore using u… --- ## [Multi node dashboard shows wrong free space](https://forum.storj.io/t/multi-node-dashboard-shows-wrong-free-space/19868)
**Author:** [@donald.m.motsinger](https://forum.storj.io/u/donald.m.motsinger)\ **Replies:** 3\ **Last updated:** [October 7, 2022, 6:52am UTC](https://forum.storj.io/t/multi-node-dashboard-shows-wrong-free-space/19868 "2022-10-07T06:52:32Z")
I installed MND yesterday and noticed, that MND shows the free disk space instead of the free space available to Storj. the node dashboard show it correctly the multi node dashboard shows the free disc space --- ## [Disk Space TB\*h showing 0 for the last 3 days](https://forum.storj.io/t/disk-space-tb-h-showing-0-for-the-last-3-days/19377)
**Author:** [@codedbymatt](https://forum.storj.io/u/codedbymatt)\ **Replies:** 29\ **Last updated:** [August 20, 2022, 2:14pm UTC](https://forum.storj.io/t/disk-space-tb-h-showing-0-for-the-last-3-days/19377 "2022-08-20T14:14:04Z")
The dashboard is showing 0 disk space used in the last 3 days but the bandwidth is reporting fine? Bug with update? or what? --- ## [Storj v3 Storage Node service not starting](https://forum.storj.io/t/storj-v3-storage-node-service-not-starting/7803)
**Author:** [@snowsnail](https://forum.storj.io/u/snowsnail)\ **Replies:** 48\ **Last updated:** [July 21, 2022, 8:58am UTC](https://forum.storj.io/t/storj-v3-storage-node-service-not-starting/7803 "2022-07-21T08:58:04Z")
Hi all! My node has some type of problem, the Storj service can’t start. I get a 1067 error. The disk seems to be good, and the log doesn’t says nothing strange: 2020-06-25T13:42:34.938+0200 INFO Configuration lo… --- ## [Zero bytes shown](https://forum.storj.io/t/zero-bytes-shown/15281)
**Author:** [@jammerdan](https://forum.storj.io/u/jammerdan)\ **Replies:** 2\ **Last updated:** [June 4, 2022, 7:20am UTC](https://forum.storj.io/t/zero-bytes-shown/15281 "2022-06-04T07:20:31Z")
I just noted that the size of files is shown as 0 B: --- ## [Rpc client error when closing sender (US2)](https://forum.storj.io/t/rpc-client-error-when-closing-sender-us2/15299)
**Author:** [@salmanparacha](https://forum.storj.io/u/salmanparacha)\ **Replies:** 6\ **Last updated:** [September 16, 2021, 7:49pm UTC](https://forum.storj.io/t/rpc-client-error-when-closing-sender-us2/15299 "2021-09-16T19:49:47Z")
Noticing these errors every hrs? do I need to worry about it? 2021-09-14T22:29:15.184Z ERROR orders.12tRQrMTWUWwzwGh18i7Fqs67kmdhH9t6aToeiwbo5mfS2rUmo rpc client error when closing sender {“error”: “or… --- ## [Дисквалификация ноды на одном саттелите](https://forum.storj.io/t/topic/14826)
**Author:** [@bmr](https://forum.storj.io/u/bmr)\ **Replies:** 18\ **Last updated:** [August 22, 2021, 11:39am UTC](https://forum.storj.io/t/topic/14826 "2021-08-22T11:39:33Z")
Диск цел, но отвалился на некоторое время - около суток, аудиты начали падать, на одном из спутников произошла дисквалификация, на др. упали значения. Возможно ли восстановить? --- ## [QNAP TS-332X - Node is failing to start](https://forum.storj.io/t/qnap-ts-332x-node-is-failing-to-start/14561)
**Author:** [@arturgontijo](https://forum.storj.io/u/arturgontijo)\ **Replies:** 17\ **Last updated:** [August 6, 2021, 4:39pm UTC](https://forum.storj.io/t/qnap-ts-332x-node-is-failing-to-start/14561 "2021-08-06T16:39:03Z")
Hey everyone, it’s been a while! My first node was too slow and error prone that I gave up to run it last year. But now I’ve got a QNAP TS-332X and it’s great! First of all: Firmware 4.5.4.1723 Container Station (2.… --- ## [Audit weirdness (us2 satellite). (Team aware. No additional information is needed)](https://forum.storj.io/t/audit-weirdness-us2-satellite-team-aware-no-additional-information-is-needed/14652)
**Author:** [@SGC](https://forum.storj.io/u/SGC)\ **Replies:** 30\ **Last updated:** [August 2, 2021, 11:12am UTC](https://forum.storj.io/t/audit-weirdness-us2-satellite-team-aware-no-additional-information-is-needed/14652 "2021-08-02T11:12:16Z")
My 16 - 17 month old node failed an audit. i don’t believe i lost a file, however it is an old node and has been migrated a fair number of times … maybe 7 … so it’s not totally impossible that i could have lost a file…… --- ## [50% Held Payment](https://forum.storj.io/t/50-held-payment/12190)
**Author:** [@cml](https://forum.storj.io/u/cml)\ **Replies:** 3\ **Last updated:** [March 9, 2021, 6:03pm UTC](https://forum.storj.io/t/50-held-payment/12190 "2021-03-09T18:03:52Z")
I’ve received the regular payout amount for last month but the 50% total held amount is missing (I’m 17th months old on the network in some of the satellites). Is this payment done with the regular payout or is it done o… --- ## [I can't download a big file back](https://forum.storj.io/t/i-cant-download-a-big-file-back/11109)
**Author:** [@jammerdan](https://forum.storj.io/u/jammerdan)\ **Replies:** 23\ **Last updated:** [February 4, 2021, 12:33am UTC](https://forum.storj.io/t/i-cant-download-a-big-file-back/11109 "2021-02-04T00:33:37Z")
I’m testing up and download of some bigger files with Filezilla. Currently a 32 GB file. While the upload went through, for download I am seeing following error: download failed receiving data: eestream error: failed t… --- ## [New Uplink Setup Not Working as Per Documentation](https://forum.storj.io/t/new-uplink-setup-not-working-as-per-documentation/11018)
**Author:** [@will.topping](https://forum.storj.io/u/will.topping)\ **Replies:** 14\ **Last updated:** [January 17, 2021, 10:39pm UTC](https://forum.storj.io/t/new-uplink-setup-not-working-as-per-documentation/11018 "2021-01-17T22:39:54Z")
Hi Guys, I thought I’d check out the new access grant feature! I wanted to start a fresh using the documentation to see how everything should work from a new user perspective but I’m coming across some issues. Note tha… --- ## [Watchtower still does not work for me, what's wrong?](https://forum.storj.io/t/watchtower-still-does-not-work-for-me-whats-wrong/7328)
**Author:** [@thebadcat](https://forum.storj.io/u/thebadcat)\ **Replies:** 80\ **Last updated:** [November 12, 2020, 10:50pm UTC](https://forum.storj.io/t/watchtower-still-does-not-work-for-me-whats-wrong/7328 "2020-11-12T22:50:44Z")
I’ve been reporting this for some time now and it still does not work. I have reinstalled watchtower multiple times after being asked to do so. However, nothing I have done has ever fixed the problem. Here are the proces… --- ## [Payout discrepancy on dashboard v1.11.1](https://forum.storj.io/t/payout-discrepancy-on-dashboard-v1-11-1/8944)
**Author:** [@KillahGoose](https://forum.storj.io/u/KillahGoose)\ **Replies:** 10\ **Last updated:** [October 30, 2020, 2:55am UTC](https://forum.storj.io/t/payout-discrepancy-on-dashboard-v1-11-1/8944 "2020-10-30T02:55:07Z")
Hey Everyone, Is anyone having a difference between the number shown on the dashboard for Current Month Earnings and on the payout information page for Gross Total? I believe they used to be the same number (or close) … --- ## [Unable to install Windows GUI with existing data](https://forum.storj.io/t/unable-to-install-windows-gui-with-existing-data/8697)
**Author:** [@Mason36](https://forum.storj.io/u/Mason36)\ **Replies:** 51\ **Last updated:** [October 2, 2020, 6:13am UTC](https://forum.storj.io/t/unable-to-install-windows-gui-with-existing-data/8697 "2020-10-02T06:13:41Z")
Even after deleting the folder “C:\\Program Files\\Storj”, the problem still persists. What should I do? --- ## [Cannot install GUI/ docker will not run](https://forum.storj.io/t/cannot-install-gui-docker-will-not-run/8883)
**Author:** [@paulquisha](https://forum.storj.io/u/paulquisha)\ **Replies:** 10\ **Last updated:** [October 7, 2020, 9:37pm UTC](https://forum.storj.io/t/cannot-install-gui-docker-will-not-run/8883 "2020-10-07T21:37:56Z")
EDIT: still having issues with the gui software and docker container. also looks like my port is no longer open. hmm. I have it open in my router and windows firewall but i can’t access the port 28967. Cant figure out wh… --- ## [Payout history in web dashboard wrong in months with surge payment](https://forum.storj.io/t/payout-history-in-web-dashboard-wrong-in-months-with-surge-payment/9046)
**Author:** [@donald.m.motsinger](https://forum.storj.io/u/donald.m.motsinger)\ **Replies:** 5\ **Last updated:** [September 26, 2020, 3:00pm UTC](https://forum.storj.io/t/payout-history-in-web-dashboard-wrong-in-months-with-surge-payment/9046 "2020-09-26T15:00:55Z")
I’m just going through the payment history in the dashboard to compare it with the earnings calculator and noticed that the values are all over the place in all months with surge payouts. What’s going on here? The on… --- ## [Node age off by 1 month on every satellite on all my nodes in web gui](https://forum.storj.io/t/node-age-off-by-1-month-on-every-satellite-on-all-my-nodes-in-web-gui/8035)
**Author:** [@donald.m.motsinger](https://forum.storj.io/u/donald.m.motsinger)\ **Replies:** 17\ **Last updated:** [September 15, 2020, 9:45pm UTC](https://forum.storj.io/t/node-age-off-by-1-month-on-every-satellite-on-all-my-nodes-in-web-gui/8035 "2020-09-15T21:45:50Z")
Where does the web gui take the age of a node from? It is 1 month lower for all my nodes for all satellites compared to the earnings.py script, which takes the info from the reputation.db I expected some payback of the … --- ## [Node wont start after update to v1.6.4 (runtime error: invalid memory address or nil pointer dereference)](https://forum.storj.io/t/node-wont-start-after-update-to-v1-6-4-runtime-error-invalid-memory-address-or-nil-pointer-dereference/7889)
**Author:** [@Jeeaaasus](https://forum.storj.io/u/Jeeaaasus)\ **Replies:** 11\ **Last updated:** [August 10, 2020, 3:23pm UTC](https://forum.storj.io/t/node-wont-start-after-update-to-v1-6-4-runtime-error-invalid-memory-address-or-nil-pointer-dereference/7889 "2020-08-10T15:23:27Z")
After the Docker image update earlier one of my nodes is having issues and wont start. It hangs after printing the wallet address and then 1 minute later comes a bunch of memory related errors. 2020-06-30T17:48:58.8508… --- ## [Node Dashboard - Payout Information bytesh](https://forum.storj.io/t/node-dashboard-payout-information-bytesh/8043)
**Author:** [@dominik](https://forum.storj.io/u/dominik)\ **Replies:** 12\ **Last updated:** [August 6, 2020, 6:11pm UTC](https://forum.storj.io/t/node-dashboard-payout-information-bytesh/8043 "2020-08-06T18:11:39Z")
Hello guys, I have checked the payoutinformation from june on my Node Dashboard and i was wondering about the new value bytesh. Could you tell me what this value mean? Edit: Or does it mean Bytes \* hours? thanks D… --- ## [Weird Issue Coping Identity command line from storj website. (On Chrome)](https://forum.storj.io/t/weird-issue-coping-identity-command-line-from-storj-website-on-chrome/8324)
**Author:** [@DeftoneR](https://forum.storj.io/u/DeftoneR)\ **Replies:** 5\ **Last updated:** [July 29, 2020, 3:25pm UTC](https://forum.storj.io/t/weird-issue-coping-identity-command-line-from-storj-website-on-chrome/8324 "2020-07-29T15:25:52Z")
Well I made a video, so its easier to understand. But just doing double click on powershell command line to download identity generator tool and coping it, will also copy the linux and mac command line. I was missing my… --- ## [Disqualification operators receive when exiting](https://forum.storj.io/t/disqualification-operators-receive-when-exiting/8249)
**Author:** [@anon68609175](https://forum.storj.io/u/anon68609175)\ **Replies:** 6\ **Last updated:** [July 28, 2020, 8:39pm UTC](https://forum.storj.io/t/disqualification-operators-receive-when-exiting/8249 "2020-07-28T20:39:29Z")
--- ## [Garbage after GE](https://forum.storj.io/t/garbage-after-ge/7370)
**Author:** [@Odmin](https://forum.storj.io/u/Odmin)\ **Replies:** 28\ **Last updated:** [July 8, 2020, 9:01pm UTC](https://forum.storj.io/t/garbage-after-ge/7370 "2020-07-08T21:01:21Z")
I did GE on Stefan satellite a few weeks ago, the garbage collector clean all files with .sj1 extension, but Stefan’s satellite folder contains also files without extension: And those files consume ~255GB I have … --- ## [Received email notice to update to 1.5.2 from... 1.5.2](https://forum.storj.io/t/received-email-notice-to-update-to-1-5-2-from-1-5-2/7815)
**Author:** [@connery](https://forum.storj.io/u/connery)\ **Replies:** 3\ **Last updated:** [June 26, 2020, 8:11am UTC](https://forum.storj.io/t/received-email-notice-to-update-to-1-5-2-from-1-5-2/7815 "2020-06-26T08:11:33Z")
Hi there, I received an email notice today from Storj to “Update your Node to Version 1.5.2”, however it also says “You are currently on version 1.5.2 which is out of date” (screenshot attached). The node is running i…