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They sound underutilized: so the support staff shouldn’t be too busy. I’m sure they’ll get to you soon! 
FYI the current inventory of available GPUs is in no way related to how many customers and VMs we are already serving and providing support for.
On the other hand, this does not mean that customers should expect to have to wait an unreasonable time to have their support tickets attended, either.
If a customer has filed a support ticket and does not see an answer appear in their inbox within the turn around time promised in the ToS, they should check their spam folder - it is likely that the reply email ended up there due to an over aggressive spam filter.
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Why would you vandalize the original post thus obliterating the discussion and negating the efforts of people who took time to respond to you?
Forum is not your personal helpdesk. If you want 1:1 support — there is support email.
Original post
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