All the sudden Node Offline

Node Operators troubleshooting
1

I have read through as many threads as I can about offline node issues and I still can’t figure out the issue I have. I will post the error it generates in the log when it attempts to start. Any suggestions would be great. Thank you in advance! I am running this node on Windows 10 with windows GUI. This error applies to blobs, garbage, trash all of the folders it seems to use when running.

FATAL Unrecoverable error {“error”: “Error starting master database on storagenode: group:\n— CreateFile \StorJ\blobs: The system cannot find the path specified.\n— CreateFile \StorJ\temp: The system cannot find the path specified.\n— CreateFile \StorJ\garbage: The system cannot find the path specified.\n— CreateFile \StorJ\trash: The system cannot find the path specified.”, “errorVerbose”:

2

Hi @lewial ,
Welcome to the forum!
I’ve forwarded your issue to the team for some answers.

3

Hi @lewial
In the config.yaml file what is the directory listed for storage.path:? Does the directory still exist? How is the location/drive physically connected to the computer?

4

Hey @Stob thanks for the reply!

Copied from config.yaml

path to store data in

storage.path: F:\StorJ\

I can still access this location and each of the folders inside it. This is an External Drive capable of USB3 and connected via USB3.

5

The logged error is odd because it should show the full path, e.g. CreateFile F:\StorJ\blobs: The system cannot find the path specified… F:\StorJ\temp…etc.

This suggests the USB drive disconnected and the drive letter changed.

6

I tried to post the full error but when I submit it says a new member can only post 2 links. I assume this text box is viewing the text as hyperlinks? If there’s another way I can post the entire error logged I can do that.

The drive letter hasn’t changed but I feel like my computer may have restarted when I was away.

7

Yes, you can use the three backticks ``` to put log files between without the forum trying to make them links…

```
log text
```
8

Full error text

FATAL	Unrecoverable error	{"error": "Error starting master database on storagenode: group:\n--- CreateFile F:\\StorJ\\blobs: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\temp: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\garbage: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\trash: The system cannot find the path specified.", "errorVerbose": "Error starting master database on storagenode: group:\n--- CreateFile F:\\StorJ\\blobs: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\temp: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\garbage: The system cannot find the path specified.\n--- CreateFile F:\\StorJ\\trash: The system cannot find the path specified.\n\tmain.cmdRun:162\n\tstorj.io/private/process.cleanup.func1.4:363\n\tstorj.io/private/process.cleanup.func1:381\n\tgithub.com/spf13/cobra.(*Command).execute:852\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:960\n\tgithub.com/spf13/cobra.(*Command).Execute:897\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:64\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57"}
9

Yes, so this appears to be the same error as in this thread:

10

Ok, thank you. I will try and make this change.

11

Have you copied config.yaml or did setup a storagnode with this path?
Did you use installer at all?

And also - is F:\ disk exist?

12

This doesn’t seem to fix it, removing administrator rights.

13

the config.yaml was created during the setup. This node has been running for about 6 months.

F:\ exists and I can access it.

14

Then it looks like you lost data.
Could you please execute in the PowerShell:

ls F:\StorJ

and

ls F:\
15

I missed a step in the ownership part after removing user and administrator rights. The owner transfer to SYSTEM is processing now. If it doesn’t work after that I will run those PowerShell commands and post the results.

1 Like