Black Screen on Storj Web Dashboard

Hi everyone,
Iam having trouble accessing the Storj web dashboard. When I log in, the page loads, but all I see is a black screen with no interface or data displayed.

I have tried refreshing the page, clearing my browser cache, and testing on different browsers, but the issue persists. Iam running . Could this be related to my node configuration or a compatibility issue?

Any suggestions or troubleshooting steps would be greatly appreciated. Thanks!

Hello @romillyrom,
Welcome to the forum!

Is your node running?
What’s is in the logs?
What’s OS and the node type (docker, Windows/Linux/macOS service)?

Have you tried on another machine, for example your mobile phone?

I had the same issue when enabling dedicated disk on my nodes. Stupid as I was I did it on all 22 nodes the same time thinking this was a stable feature. I set it back to how it was and everything got back to normal. I thought it was the combination of features I used that caused the issue.

What happens is that every field on the interface goes to some kind of default and saying node is offline, not even nodeid is displayed, total disk space is 1B and so on. Its like the interface gets no input data at all from the node and defaults to whatever the devlopers has set as default.

BUT, wait a while and suddenly all fields go back to normal. During this timeperiod before the interface goes back to normal it’s very high disk i/o.
BUT2, it don’t stop where, now you are happy thinking it was something just the first time you started the node with the new feature, wrong, if you hit refresh everything blacks out again, very high disk i/o for a while and back to normal after a while. The time to get back to normal is about the same as when it runs piece scan at startup. Hitting refresh again, same thing …

This is my docker settings at startup that is working (the config.yaml file is default untouched):
docker run -d --restart unless-stopped --stop-timeout 300 --network host
-e WALLET=“xx”
-e EMAIL=“xx”
-e ADDRESS=“xx:28970”
-e STORAGE=“10TB”
–mount type=bind,source=/volume2/identity,destination=/app/identity
–mount type=bind,source=/volume1/storj,destination=/app/config
–mount type=bind,source=/volume2/storjdb,destination=/app/dbs
–mount type=bind,source=/volume2/filestatcache,destination=/app/config/storage/filestatcache
–name storagenode storjlabs/storagenode:latest
–storage2.database-dir=“dbs”
–storage2.piece-scan-on-startup=true
–pieces.enable-lazy-filewalker=false
–pieces.file-stat-cache=badger
–log.level=error

This the startup with dedicated disc:
docker run -d --restart unless-stopped --stop-timeout 300 --network host
-e WALLET=“xx”
-e EMAIL=“xx”
-e ADDRESS=“xx:28970”
-e STORAGE=“10TB”
–mount type=bind,source=/volume2/identity,destination=/app/identity
–mount type=bind,source=/volume1/storj,destination=/app/config
–mount type=bind,source=/volume2/storjdb,destination=/app/dbs
–mount type=bind,source=/volume2/filestatcache,destination=/app/config/storage/filestatcache
–name storagenode storjlabs/storagenode:latest
–storage2.database-dir=“dbs”
–storage2.piece-scan-on-startup=true
–pieces.enable-lazy-filewalker=false
–pieces.file-stat-cache=badger
–storage2.monitor.reserved-bytes=100GB
–storage2.monitor.dedicated-disk=true
–log.level=error

I’ve had dedicated disks from the beginning so I thought it would be good to turn on the feature now when it’s available but I skip that for now. All nodes was at the 1.117.xx (don’t remember the number but it was updated automatic to that release).

Hello @Alexey,
The issue is described here: https://github.com/storj/storj/issues/7278.

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The dashboard takes these values from the databases. If the databases are locked, then the dashboard may not show anything.

Sounds like a used-space-filewalker, it scans pieces to calculate the usage and update the databases. In case of a whole disk usage feature it’s redundant, so you may disable it.
Also, the usage on the dashboard may be wrong when this feature is enabled, I’m not sure, was it fixed or not.

Thanks for the suggestion! I tried accessing the Storj web dashboard on my mobile phone, and it works perfectly there. However, on my computer, the issue persists I only see a black screen after logging in, with no interface or data displayed, regardless of the browser I use.

Could this indicate a problem with my desktop’s configuration or settings? Iam open to any suggestions for further troubleshooting. Thanks again for your help!

Not fixed. I just set i back to how it was before. As it happened on all nodes I did not put any time into finding the cause. I just wait 4-5 releases and try again.

1 Like

As you have confirmed storj it working fine on another device, you now need to concentrate your efforts on your PC. I don’t know why would your PC display black screen instead of a page local storj page. Only one thing I can think of, is your computer (mis)configuration, and things affecting it, like antivirus etc.
Try booting your PC from Linux USB stick, and see how it goes on clean system. Or create a new OS user and log in to it.
Alternatively, try a clean Firefox profile (you can add a brand new entire profile without affecting your existing configuration).