Cannot login into got error "HCaptcha is required"

Hi like the title, I try to access my backup data via website
And I got this error which is weird and don’t know how to handle it

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Hello @bebeo92,
Do you use VPN, adBlockers or blocking software/hardware in your network (piHole for example)?
If so, try to disable them or try a different browser (i.e. mobile one), you may also try to use a mobile internet.

You may also send me your public IP in a private message or on our support portal and we can whitelist it.
You can get your IP there: or Open Port Check Tool - Test Port Forwarding on Your Router


I am also having this issue with Proton VPN. Could you please explain why I am unable to log in using a VPN?

Many scammers and bots uses Proton VPN, so likely our captcha provider have blocked most of their IPs.
If you want to use a web UI, you need to disable this VPN. The alternative is to configure tools like Cyberduck, Filezilla, uplink CLI, rclone, etc. and use them to upload and download your objects.

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I experience the same kind of issue, and I highly doubt it would be a global issue as other websites which implement hcaptcha have never returned the error 429, which I guess is why the OP reported it as the issue specific to to begin with (If the issue were global, the OP should have experienced it already on other websites).

XHRPOST [HTTP/2 429 Too Many Requests 150ms]

Hello @Andisers,
Welcome back!

Please try to disable a VPN and check again.
Because I’m getting a different response

$ curl -X XHRPOST -v
< HTTP/2 501 (not implemented)


$ curl -X POST -v
< HTTP/2 403
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Hello, the issue is still there. I just got HCaptcha is required today. I didn’t use any VPN. I was able to get in by using a VPN.

Hello @huynhtrankhanh,
Welcome to the forum!

It depends on your IP mostly. So, if you can login using a VPN, then your real IP is blocked either by your ISP or by our Captcha provider.

There is no easy solution.
Please use tools instead of the browser to access your data:

This is a real deal-beaker for me as it allows companies to shadow ban the use of VPNs.

No other site I use allows a Captcha company to dictate whether or not its users can use a VPN, so why do you?

I thought this company was about encryption, privacy, and decentralisation.

Actually, I get this even without my VPN.

I see that too occasionally. Reloading the page usually helps.

I’m always connecting through iCloud Private Relay.

I managed to get a Captcha after turning off Safari’s (default on) content blocker. I still get the Captcha error after I enter my 2FA.

I’ve tried with 3 different browsers.

Hello @the_whip ,
Welcome to the forum!

We are sorry that you have issues when you use blockers or anonymizers.

We are working on a fix

We are sorry that you have issues when you use blockers or anonymizers.

It’s interesting that you seem to want assign blame to someone that you can’t fingerprint. I recently saw a politician who considered using DuckDuckGo suspicious.

As I mentioned, I was using Safari’s default settings without a VPN and I still got an error. I eventually managed to log in once, but that was using a VPN and Brave browser.

The fix you are working appears to be a different issue… The experience when using Storj is that the Captcha doesn’t appear, not that the TOTP has expired. This not something I have experienced with any other site that uses a Captcha.

This is not the case. The captcha provider simple has a black list for such services.
Please, disable them and you likely will be able to see a captcha.

We are working on a fix when you passed 2fa, the Captcha should not be requested, even if your IPs range is blacklisted by the Captcha provider.

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You’re definitely right about the IP blocking. Most of Mullvad’s servers seem to be blocked, but I found one that works using Mullvad’s version of Firefox instead of Safari.

When I am blocked I see:
Username & Pass
Then 2FA
Then the captcha failed message.
(I never actually see a captcha)

When I’m not blocked I see:
Username & Pass
Then Captcha
Then 2FA
Then another captcha

This is a bug and it should be fixed soon. You just need to click Verify in the second time.

This feature request should be already merged, but seems is not deployed yet.

The issue started happening again, and it is very annoying.

Seems you need to change the VPN provider or their IP or do not use a VPN.