Can't access gateway.storjshare.io anymore

Developer Discussions troubleshooting
1

Hello! It’s been more than one week ago I was able to access the Storj Gateway the last time. I get:

urllib3.exceptions.ReadTimeoutError: AWSHTTPSConnectionPool(host=‘gateway.storjshare.io’, port=443): Read timed out. (read timeout=60)

Thank you for your attention!

2

Hello @mercy !

Could you please give us some more information, regarding your location (country is fine) and possibly check whether or not you can open a browser to this?

https://gateway.storjshare.io/-/health

You should get an empty page back, but no errors.

If it does not work, could you kindly open the developer console of your browser and look at the network request tab?

2 Likes
3

It’s an Oracle server based in Ashburn, VA. The link times out from both elinks and curl. Worked fine for months before some days ago. Thanks.

4

Would you mind posting a cURL result with the -v flag like this curl -v https://gateway.storjshare.io/-/health?

Additionally an MTR to the domain would be great, thank you!

2 Likes
5 
$ curl -v https://gateway.storjshare.io/-/health
*   Trying 185.244.226.3:443...
* TCP_NODELAY set
* Connected to gateway.storjshare.io (185.244.226.3) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: /etc/ssl/certs
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* OpenSSL SSL_connect: Connection reset by peer in connection to gateway.storjshare.io:443 
* Closing connection 0
curl: (35) OpenSSL SSL_connect: Connection reset by peer in connection to gateway.storjshare.io:443 

$ mtr gateway.storjshare.io
oracle (10.0.0.127)                                                    2023-03-14T00:27:18+0000
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                       Packets               Pings
 Host                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 140.91.196.157                                    0.0%   489    0.3   0.3   0.2   1.1   0.1
 2. 38.32.105.130                                     0.0%   489    0.7   4.4   0.6  75.7  11.8
 3. (waiting for reply)
 4. be3084.ccr42.dca01.atlas.cogentco.com             3.1%   489    1.7   7.5   1.5 220.0  27.5
 5. be2892.ccr22.cle04.atlas.cogentco.com             0.0%   489   13.7  14.5  13.3 116.2   6.5
 6. be2994.ccr32.yyz02.atlas.cogentco.com             0.0%   489   20.1  20.1  20.0  29.4   0.6
 7. be3529.rcr51.b054249-0.yyz02.atlas.cogentco.com   0.0%   488   20.1  20.0  19.9  20.7   0.1
 8. gateway.storjshare.io                             0.0%   488   19.7  19.7  19.6  23.6   0.2
6

Could you please try openssl s_client -connect gateway.storjshare.io:443 -servername gateway.storjshare.io and see what the result is?

2 Likes
7

Sorry for the delay, I received no more emails. With this command, I get just CONNECTED(00000003), nothing else after leaving it running for minutes.

8

The same command here I also get CONNECTED(00000003) but then a bunch of info follows on the server certificate and verification. It seems like there’s something between your server and the gateway blocking the connection. Perhaps a firewall or something filtering packets going out?

2 Likes
9

There is also some info here about certain MTU sizes blocking at routers: ssl - OpenSSL hangs at CONNECTED(00000003) - Stack Overflow. My guess is it’s either a firewall or that.

2 Likes
10

Thank you very much!

1 Like