Dashboard can't be reached under Windows PC

Node Operators troubleshooting
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1

Hi,
I think I’ve just finished an install on my Windows machine. I can’t seem to access my Dashboard and not sure where to troubleshoot?
I’ve tried both
localhost:14002
and
http://192.168.1.34:14002/
but neither work.
Please help… i can see my folder for storage is filling up so something is working ok?

2

ok I had a similar issue with my node that runs win server, I downloaded Firefox and that solved for me , edge occasionally malfunctions when opening the node

3

hi, already running Firefox and have also tired Chrome… both with the same errors

4

What error does it give you

5

What does it show from config.yaml file about console.address: ?

1 Like
6

where should I find the config.yaml located as I can’t seem to see it ?
here’s the browser error as well …
storj error

7

ok I found the file…

server address of the api gateway and frontend app

console.address: 127.0.0.1:14002

8

Can you try this URL in chrome and show us what it says?

http://127.0.0.1:14002/

9

sure…

chrome error
chrome error983×600 20.4 KB

10

On my Windows PC this was commented out. Was yours?

Have you checked the main log? Is the storagenode service running?

11

sorry… what do you mean by commented out?

12

commented

There’s a # sign in front, so it’s not actually used (in my config.yaml)

1 Like
13

yes correct… this is the same.
error2

14

So, next place to look is the main log file for errors…

Also check the storagenode service. However if space is being used then it should be running.

15

where do i look for that…
Sorry… first day at this…???

16

In the same folder as the ‘config.yaml’ there should be a ‘storagenode.log’ file.

17

ok found the file… Not sure what it al means to have uploaded here in case you can help? …

020-10-29T10:01:24.330Z INFO Configuration loaded {“Location”: “C:\Program Files\Storj\Storage Node\config.yaml”}
2020-10-29T10:01:24.342Z INFO Operator email {“Address”: “richard@4dweb.co.uk”}
2020-10-29T10:01:24.342Z INFO Operator wallet {“Address”: “0x2d7Ae87ce20a4c4dd636C3bf5ab08634f2E0BBeD”}
2020-10-29T10:01:24.377Z ERROR Invalid configuration. {“error”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host”, “errorVerbose”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host\n\tstorj.io/storj/storagenode.(*Config).Verify:150\n\tmain.cmdRun:147\n\tstorj.io/private/process.cleanup.func1.4:362\n\tstorj.io/private/process.cleanup.func1:380\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:66\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-10-29T10:01:24.377Z FATAL Unrecoverable error {“error”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host”, “errorVerbose”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host\n\tstorj.io/storj/storagenode.(*Config).Verify:150\n\tmain.cmdRun:147\n\tstorj.io/private/process.cleanup.func1.4:362\n\tstorj.io/private/process.cleanup.func1:380\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:66\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-10-29T10:01:59.990Z INFO Configuration loaded {“Location”: “C:\Program Files\Storj\Storage Node\config.yaml”}
2020-10-29T10:02:00.005Z INFO Operator email {“Address”: “richard@4dweb.co.uk”}
2020-10-29T10:02:00.005Z INFO Operator wallet {“Address”: “0x2d7Ae87ce20a4c4dd636C3bf5ab08634f2E0BBeD”}
2020-10-29T10:02:00.020Z ERROR Invalid configuration. {“error”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host”, “errorVerbose”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host\n\tstorj.io/storj/storagenode.(*Config).Verify:150\n\tmain.cmdRun:147\n\tstorj.io/private/process.cleanup.func1.4:362\n\tstorj.io/private/process.cleanup.func1:380\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:66\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-10-29T10:02:00.020Z FATAL Unrecoverable error {“error”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host”, “errorVerbose”: “invalid contact.external-address: lookup “richardknight.sytes.net” failed: lookup richardknight.sytes.net: no such host\n\tstorj.io/storj/storagenode.(*Config).Verify:150\n\tmain.cmdRun:147\n\tstorj.io/private/process.cleanup.func1.4:362\n\tstorj.io/private/process.cleanup.func1:380\n\tgithub.com/spf13/cobra.(*Command).execute:842\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:950\n\tgithub.com/spf13/cobra.(*Command).Execute:887\n\tstorj.io/private/process.ExecWithCustomConfig:88\n\tstorj.io/private/process.Exec:65\n\tmain.(*service).Execute.func1:66\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
18

think Ive found the typo error… is there an easy way to update the external address?

19

The issue is your external address configuration. That domain name record doesn’t exist. So the Storagenode isn’t running. Look in the config.yaml file and edit the contact.external-address: field so it has a resolvable domain name/IP and correct port number. And then make sure that port is forwarded through your firewall and router.

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