Hello,
My node has been disqualified from half of the servers. Is it possible to reverse this?
Thank you!
No, disqualification is permanent. You can start a new node. But first, you need to figure out the reason why this happened, and also at least start paying attention to email before everything goes too far; better yet, set up node monitoring on UptimeRobot or a similar service to fix issues as they occur, not after the patient is dead.
Seeing that only some satellites are affected, the likely culprit is either crappy DDNS you are using or some security solution on your host or gateway that may be blocking node traffic.
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Hello @lama,
Welcome to the forum!
If the node is not disqualified on all satellites you may continue to run this node, its services will be paid by the remaining satellites.
Are you really disqualified? Because picture you are sharing here are not disqualification (I think). I have similar picture immediately 2nd day as my server dies for 8 hours in the night. Than this online status starts to rise slowly and now I’m on 96% on eu and 98% on us after about 3 weeks.
But as mentioned - check and fix reason for not being online
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Red means disqualified. Yellow means warning.
So yes he is for sure disqualified on eu1 and saltlake. But the most important one (my opinion) is us1 where he is ok.
I would continue to run this node, check for the reason and live with it.
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I solved the issue few days back as it was DDNS. For some reason only two nodes were bothered by this.
Since then it was running for 90h and that is why I was wondering if disqualification will disappear at any point or I need to redo the node. The percentages are still at zero so I was not sure.
Will it ever disappear? Is there a process how someone from support can undisqualify them?
Thank you!
Great!
This was answered in the very first reply to your post. Even if it was possible — why would they? Your node proved itself untrustworthy.
I strongly suggest setup monitoring and watch out for emails from satellites. To get disqualified for downtime requires gross negligence.
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Specifically, he just realized he was using DuckDNS… Quack quack!
2 cents,
Julio
If it’s already showed a warning, that it’s disqualified on the satellite, there is no way back.
Thank you all for the input, it is fair to say it is my fault.
In the end I put node to graceful exit. Two satellites are pending for exit but progress is not loading for few days now, but hopefully it will be done at some point.
It will not, we changed the Graceful Exit behavior, see
So you need to wait 30 days and keep the node online.