@jocelyn I’d like to suggest posting new emails on the forum in the lounge before sending them out (just like it is done with the changelogs).
The reason is simple: in many emails there are either not working links, wrong links, wrong content, missing content or misleading/unclear content. I know this sounds bad and like a lot of criticism but I mean it in the best way possible. Just to check the current email: it had to be sent a second time because the paragraph about the new costs were missing and then it had to be sent a 3rd time because the links were broken.
Posting the email on the forum beforehand could have avoided all that. Many eyes spot mistakes faster and can provide a quick feedback that may be valuable to you.
I get it, mistakes happen in the best companies. Still, I think this could be an easy to be realized improvement.