ERROR contact:service ping satellite failed "ping satellite: failed to ping storage node, your node indicated error code: 0

Hi everyone can help me fix this.

C:\Program Files\Storj\Storage Node\storagenode.log:105:2024-11-14T02:43:55+07:00 ERROR contact:service ping satellite
failed {“Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “attempts”: 9, “error”: “ping
satellite: failed to ping storage node, your node indicated error code: 0, rpc: tcp connector failed: rpc: dial tcp
115.77.26.100:28967: connect: connection timed out”, “errorVerbose”: “ping satellite: failed to ping storage node,
your node indicated error code: 0, rpc: tcp connector failed: rpc: dial tcp 115.77.26.100:28967: connect: connection
timed out\n[tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:209\n\tstorj.io/storj/storagenode/contact](http://tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:209\n\tstorj.io/storj/storagenode/contact).
(*Service).pingSatellite:157\n[tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sy](http://tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sy)
nc2.(*Cycle).Run:102\n[tstorj.io/common/sync2.(*Cycle).Start.func1:77\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:7](http://tstorj.io/common/sync2.(*Cycle).Start.func1:77\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:7)
8”}

Have you tried searching forum? Describe your triage efforts so far. What have you checked? What did you find? What have you tried? What worked, what did not?

Nobody has a crystal ball.

Check your port forwarding on your router and that your external IP/DDNS is current in your config.yaml (contact.external-address:
xxx.xxx.xxx.xxx:28967 & server.address: :28967). Also, check that you have the appropriate ports/app rules/exceptions in your incoming firewall. (ie: allow port 28967 udp + allow port 28967 tcp rules set up, and/or allow storagenode.exe)

2 cents
Julio
GL

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Hello @aspirine2502,
Welcome to the forum!

Please also compare your WAN IP on your router (usually on the status page) with the IP on Open Port Check Tool - Test Port Forwarding on Your Router. If they do not match - the port forwarding will not work.

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Hi , My wan IP on the router and IP on Open Port Check Tool - Test Port Forwarding on Your Router are match. The error is still there

Hi , I checked its . The error is still there

Please check that you have two inbound rules for 28967 TCP and 28967 UDP in your Windows Firewall, and the storagenode service is allowed to receive traffic. If you have any active outbound rules, please disable them.
Please make sure that you public IP with port are correct in the contact.external-address: parameter in the config file and that the parameter server.address: has a value of :28967:

server.address: :28967

Please use a Notepad++ to edit the config. If you have changes, save the config and restart the node either from the Services applet or from the elevated PowerShell:

Restart-Service storagenode

Please also try to open the local IP and port in your browser: http://192.168.1.10:28967
where 192.168.1.10 is a local IP of your PC.
And please also make sure that the storagenode service is running (PowerShell):

Get-Service storagenode

Hi , i can not open the local IP http://192.168.1.9:28967. What should i do?

Vào Th 7, 16 thg 11, 2024 vào lúc 12:52 Alexey via Storj Community Forum (official) <noreply@forum.storj.io> đã viết:

Then this port is still blocked, or the local IP is wrong or the service is stopped.

1 Like