ERROR contact: service ping satellite failed

Node Operators troubleshooting
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Hello, my node in windows is offline, I have checked the logs and it says this error:

2021-02-22T08:22:54.599+0100 ERROR contact:service ping satellite failed {“Satellite ID”: “121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6”, “attempts”: 3, “error”: “ping satellite error: failed to dial storage node (ID: ----------------------------) at address -------------.ddns.net:28967: rpc: dial tcp -----------------:28967: i/o timeout”, “errorVerbose”: “ping satellite error: failed to dial storage node (ID: --------------------------------) at address ----------.ddns.net:28967: rpc: dial tcp --------------:28967: i/o timeout\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:141\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:92\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}

any suggestions? Thanks!!

2

Try these steps

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3

After checking everything, I have realized that my internet company has put me in cgnat, I checked it by doing a “tracert ip” in windows cmd.

Tomorrow I will ask that they take me out of cgnat again and see if it works.

Thank you all!

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