Filezilla: Failed to retrieve directoy listing

Product Discussions
1

I created an Access Grant with default settings All Buckets.
After copying the Access Grant to Filezilla (free) I am unable to see the buckets.
Error message is Failed to retrieve directoy listing:

10:42:39	Response:	fzStorj started, protocol_version=3
10:42:39	Trace:	CStorjConnectOpData::ParseResponse() in state 0
10:42:39	Trace:	CControlSocket::SendNextCommand()
10:42:39	Trace:	CStorjConnectOpData::Send() in state 1
10:42:39	Command:	host eu1.storj.io:7777
10:42:39	Trace:	CStorjConnectOpData::ParseResponse() in state 1
10:42:39	Trace:	CControlSocket::SendNextCommand()
10:42:39	Trace:	CStorjConnectOpData::Send() in state 3
10:42:39	Command:	pass ****************************************************************************************************************************************************************************************************************************************************************************
10:42:39	Trace:	CStorjConnectOpData::ParseResponse() in state 3
10:42:39	Trace:	CControlSocket::ResetOperation(0)
10:42:39	Trace:	CStorjConnectOpData::Reset(0) in state 3
10:42:39	Trace:	CFileZillaEnginePrivate::ResetOperation(0)
10:42:39	Trace:	CControlSocket::SendNextCommand()
10:42:39	Trace:	CStorjListOpData::Send() in state 0
10:42:39	Status:	Retrieving directory listing of "/"...
10:42:39	Trace:	CStorjListOpData::Send() in state 2
10:42:39	Command:	list "/"
10:42:39	Trace:	CStorjControlSocket::OnTerminate without error
10:42:39	Trace:	CControlSocket::DoClose(64)
10:42:39	Trace:	CControlSocket::ResetOperation(66)
10:42:39	Trace:	CStorjListOpData::Reset(66) in state 2
10:42:39	Error:	Failed to retrieve directory listing
10:42:39	Trace:	CFileZillaEnginePrivate::ResetOperation(66)

When I select a specific bucket and create an Access Grant then it works and the bucket gets listed.

2

Can you list objects with the same Access grant from uplink?

What’s version of FileZilla?

Just checked with the new access grant - it’s working without issues with eu1.storj.io from FileZilla

FileZilla Client
----------------

Version:          3.55.1

Build information:
  Compiled for:   x86_64-w64-mingw32
  Compiled on:    x86_64-pc-linux-gnu
  Build date:     2021-08-09
  Compiled with:  x86_64-w64-mingw32-gcc (GCC) 8.3-win32 20190406
  Compiler flags:  -O2 -g -Wall -Wextra -pedantic -ffunction-sections -fdata-sections -Wno-cast-function-type

Linked against:
  wxWidgets:      3.0.6
  SQLite:         3.31.1
  GnuTLS:         3.6.15

Operating system:
  Name:           Windows 10 (build 19042), 64-bit edition
  Version:        10.0
  Platform:       64-bit system
  CPU features:   sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 aes pclmulqdq rdrnd bmi bmi2 adx lm
  Settings dir:   C:\Users\USER\AppData\Roaming\FileZilla\
3

I have tried to access from a different computer = Same result
I have tried to access different account on different satellite = Works

So my guess would be that some of my buckets on the EU1 account are in a broken state that Filezilla cannot resolve and therefore denies the listing of all buckets.
I guess if I would make an Access Grant for each bucket then I might be able to identify which ones will not load and cause the complete list to fail.

4

If you generated an access grant in the browser, could you please try to remove cookies and cache for the eu1.storj.io site, then try to create access grant for all buckets again?
Also, how many buckets do you have? I have only a few buckets (less than 15).
And you didn’t say - is the same “broken” access grant work in uplink (thus we can separate the web issue from FileZilla issue)?

5

Not working, no change.

I have not tested with Uplink.