Hello Storj Node Operators, Our Storage Node Operator community is the backbone of the Storj network, enabling us to deliver outstanding cloud storage performance and durability worldwide. As the global demand for cloud infrastructure accelerates, we are adjusting our customer pricing structure to …

This customer is already prepaying. I was referring to the scenario that would happen if the customer let their prepaid balance run out completely, resulting in an unpaid invoice. It is not reasonable to expect us to not at least freeze the account in that scenario, after the user did not react to w…

Prepayment is not effective if you don’t know whether it will suffice due to changes in pricing.

Users have access to the new pricing information and they can check the estimated charges in their account dashboard. The first invoice at the new pricing will not be generated until August for usage during July.

Not a lawyer but if this change really needs to be “negotiated”, instead of a normal notice, then just deleting an account maybe wouldn’t be legal either. I maybe wouldn’t have minded if it was presented as an actual choice. Not thought about it too much if it was just a notice.

We are not just deleting accounts. There are multiple notifications before and after the July 1 deadline to allow people to still opt in. Accounts will not get deleted until after another 45 day long grace period to give people that missed the first Notifications a chance to still opt in.

[image] jammerdan: We know from research most will never bother to complain. They’ll just walk away. And there is even the example: [image] Please come back, random uploaders For me it wasn’t worth it, so I deleted everything (without complaining)

ohh i get it, some ppl may not event be able to react withing this 45 days and opt in, but they still have sufficient funds lets say for at least 1 year up front to cover eventual storage cost of theirs backups, whats with such scenario?

[image] Ruskiem: whats with such scenario? Storj does not have an offer for them. It seems to me Storj just does not want to take on long-term risks in this case. These offers by definition would have to be more expensive. You want stable pricing (and apparently good customer communication …

They have. They can always send out a 1 month notification and just charge more. Then it’s the users responsibility if they don’t respond and cancel. Currently it seems they are trying to forcibly walk back on older binding statements about the price and the time frame of the planned changes. Maybe …

I don’t think this communication to the end user side could have been handled more poorly. I have been a node operator and a consumer of Storj since 2022. I get an email last week saying ‘we’re gonna charge you $50 just to use the service regardless of consumption’. So being an individual with sa…

Important Update: Upcoming Storj Customer Pricing Adjustments and SNO Impact

Product Discussions STORJLINGS

jammerdan June 28, 2026, 4:34am 178

And there is even the example: