Last contact 5-10 minutes

Node Operators troubleshooting
1

I only get contact every 5-10 min, is this normal? earlier i got 1-2 sec since last contact.

2

What do the logs show you?

3

Hello @phkaham and welcome to the forums!

Yes can you please supply your docker log?

docker logs --tail 10 storagenode
4

If last contact does update but very infrequently it’s usually because your identity isn’t signed.

Try

docker exec storagenode ls /app/identity

You should see 6 files, ca.cert should have a size over 1000 and identity.cert should have a size over 1500. If that’s not the case sign your identity or find the signed version of your identity and make sure you used that.

5

my last contact appears to be over an hour ago. logs looked normal up until then. node doesn’t say offline just a large time has passed since last contact.

2019-09-11T02:50:38.821Z INFO piecestore download started {“Piece ID”: “I54NDPL6L7ZQETL7VA2MW5DTU6FKRQ6UJJYQ4U6X7TRBPYFX4ORQ”, “SatelliteID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “GET”}
2019-09-11T02:50:39.840Z INFO piecestore deleted {“Piece ID”: “V36HML5NJIUUCYECAF72BXSD2P6BCKDP47DLWFL5APHIWNPEIGPQ”}
2019-09-11T02:50:44.299Z INFO piecestore download started {“Piece ID”: “NGKSJTWH3IITBLDFPTXOWHIE6ZWCCLYLJYL2AWP5I7OD7NHP6YDA”, “SatelliteID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “Action”: “GET”}
2019-09-11T02:50:45.844Z INFO piecestore downloaded {“Piece ID”: “NGKSJTWH3IITBLDFPTXOWHIE6ZWCCLYLJYL2AWP5I7OD7NHP6YDA”, “SatelliteID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “Action”: “GET”}
2019-09-11T02:50:45.851Z INFO piecestore deleted {“Piece ID”: “3CDSRRLFGIK6FSQEBTDVCPTLQSN4VWRFGKIVHPIHS3IW6RNLIRPQ”}
2019-09-11T02:50:46.164Z INFO piecestore downloaded {“Piece ID”: “I54NDPL6L7ZQETL7VA2MW5DTU6FKRQ6UJJYQ4U6X7TRBPYFX4ORQ”, “SatelliteID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “GET”}
2019-09-11T02:50:46.767Z INFO piecestore download started {“Piece ID”: “35TSS6KBZH25HFRWBYRXNKOONYT4PREKF6QMBGMRAPRWOY2Z2GVA”, “SatelliteID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “GET”}
2019-09-11T02:50:50.513Z INFO piecestore downloaded {“Piece ID”: “35TSS6KBZH25HFRWBYRXNKOONYT4PREKF6QMBGMRAPRWOY2Z2GVA”, “SatelliteID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “GET”}
2019-09-11T02:59:03.608Z INFO version running on version v0.20.1
2019-09-11T03:14:02.175Z INFO orders.121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6 sending {“count”: 5}
2019-09-11T03:14:02.176Z INFO orders.118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW sending {“count”: 247}
2019-09-11T03:14:02.176Z INFO orders.12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S sending {“count”: 4}
2019-09-11T03:14:02.177Z INFO orders.12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs sending {“count”: 16}
2019-09-11T03:14:02.180Z INFO bandwidth Performing bandwidth usage rollups
2019-09-11T03:14:03.380Z INFO orders.12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs finished
2019-09-11T03:14:03.635Z INFO version running on version v0.20.1
2019-09-11T03:14:03.677Z INFO orders.118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW finished
2019-09-11T03:14:03.679Z INFO orders.12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S finished
2019-09-11T03:14:04.275Z INFO orders.121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6 finished
2019-09-11T03:29:03.654Z INFO version running on version v0.20.1
2019-09-11T03:44:03.664Z INFO version running on version v0.20.1
2019-09-11T03:59:03.695Z INFO version running on version v0.20.1
2019-09-11T04:14:02.246Z INFO bandwidth Performing bandwidth usage rollups
2019-09-11T04:14:03.704Z INFO version running on version v0.20.1
2019-09-11T04:29:03.724Z INFO version running on version v0.20.1

1 Like
6

ID 12gkDpqRzzBdSxGQ4cpjbFpg8unNAv9QT1JEBi9BpaxzxHK1Nd3
Last Contact 1h51m19s ago
Uptime 131h28m5s

               Available        Used      Egress     Ingress
 Bandwidth       12.9 TB     81.3 GB     62.9 GB     18.4 GB (since Sep 1)
      Disk        2.4 TB      0.8 TB
1 Like
7

Your node is offline.
If you are on Windows, try to restart the Docker from the Docker desktop application.

8

I also facing similar thing in windows GUI.
It just happen recently.
I’ve been restarting the windows, but it still exist as the image below:

image
image785Ă—149 1.67 KB

earlier i got 1-2 sec since last contact

1 Like
9

Please, check your firewall and antivirus, they should not block the traffic to/from the storagenode.

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10

I’m seeing exactly the same issue since yesterday morning (UTC) on one node (the one that is filled up). Only seeing deletions and audits (100% passed - 346 yesterday), but egress gone to almost zero (10Mbs yesterday).

I know it depends of customer activity, but are those numbers correct?

Logs look fine: audits, a bit or repair ingress, bandwidth rollouts and orders reporting.

11

If it is online, not suspended and not disqualified and especially if you see a successful audits - then all working fine.

1 Like