A one day notice on Friday afternoon isn’t enough for them? They for sure saw this coming and have researched the alternatives already.
What processing costs. I’ve funded my account well in advance with a single transaction. I don’t currently have a use case beyond what used to cost me $0.57. I store that same amount of data on Google Drive on the $2 a month plan. I guess I could have lived with it if that were the minimum charge. But I fail to see what I’m getting that’s worth that $5 minimum.
I really wanted to keep using Storj. But paying almost 10x as much is excessive. Not sure what to do now. There are plenty of places I can store my data for less. But I also want to keep supporting and experiencing Storj from both the SNO and customer side. This sucks.
Reading through this thread, feelings and soft agendas surely clouds posts and feedback. Might be it’s clouding mine as well
And to be honest, in the end I mainly care about the amount of data being uploaded and stored on my nodes. The learning and entertainment i get from running nodes.. Not the way StorJ conduct business.
A support. And accounting. Those aren’t free .
Yet others provide support and accounting for much less than $5 a month. Let alone that I’m pretty sure I contributed more value to Storj than I’ve ever used in support and accounting.
In the end, I’m not going to miss $5 a month. I just don’t see the value I’m getting out of it and it becomes hard to justify for a measly 150gb stored.
Well, now I understand why my node keeps deleting data heavily. Seems like a quite desperate move. Are things that bad for Storj?
Hallelujah! Preach it brother!
With you 100%!
But seriously, you guys and girls are approaching it from the wrong angle.
You have to approach it as a new opportunity.
An opportunity to back up your precious memories for just $5 a month.
Are you sure you have backups of all your precious photographs, videos, music and books? And what about them e-mails? Do you have backups of those? Or any important documents?
Because losing those would be a disaster compared to paying five bucks a month.
I absolutely agree with @mike here. Storj team - If possible, please consider extending the effective date for this change to provide at least a month or two of advance notice for users before they will inevitably be charged this fee. I understand the business decision made to downsize all the idle accounts and reduce support costs, but this type of sudden change is exactly why companies uses the big three cloud providers for the high level of predictability and stability. For example, GCP provided 6 months of advanced notice as a Mandatory Service Announcement before implementing their price change. 32 hours on a Friday afternoon is absolutely unacceptable.
While I don’t store large amount of data on the platform for my personal account, this makes it much harder to justify to our cloud team to approach Storj as a potential solution.
Sorry if it was unclear. But you do not need to delete your account before the end of May to avoid the charge. It needs to be deleted before the end of June. So you have over a month if this is the path you would like to take.
Im sorry, you are giving customers the whole 1 day notice to delete everything or face fines in the form of minimum charge?
Edit: Clarified with @Bryanm message above, we posted concurrently.
Strange decision. It was possible to introduce a minimum top-up of 15$ for example and technical support only for those spending a minimum of 5$ per month. I don’t think accountants are manually bills every client, its 2025 now.
Can you clarify on this point? @heunland stated above that the system would not allow a user to delete their account until after the current billing cycle closes + another ~4 days. So if the customer doesn’t delete all buckets and access keys within 31 hours, they’ll be charged this fee, correct? Since if they delete their buckets in June, they’ll have to wait until July to be able to delete their account?
I’m a customer who joined recently and is storing more than the minimum amount, but this seems incredibly dangerous to roll out on a short notice, and erodes my trust in the product. Any company that makes decisions this impactful on a short notice without clearly specifying timelines, as well as a detailed FAQ looks and feels immature.
Optics wise, it looks like you’re running out of money and you think you can stop impending bankruptcy by charging everyone fees. Not saying this is the case, but why else would you rush the timeline?
Reminder that our accounting and support teams do not work free of charge
This is an incredibly unprofessional comment. This may not be the case, but it feels like desperation.
Kind of both is correct. The best you can do is delete your account in the next few hours. The feedback loop is not the best. If you do it now you might finish the account deletion on the 4th of June. And if you forget to empty one of your projects it will give you that feedback in time so that you can still make it before the deadline.
If you don’t start the account deletion in the next few hours the earliest feedback you will get would be on the 4th of July. That would still be without the minimum fee but it also means you might get the message that there still was a file in one of your projects a bit too late. I don’t know what happens in that case.
Best thing you can do is press the delete account button and if it looks like this screenshot you still have at least one bucket in one of the projects. Go find it and then press the button again. You want to see no remaining buckets in any of the projects.
Maybe. Maybe not. I’m not a SNO for the money. I’m here to support a great idea and project, by people who strive to do the right thing even when it’s inconvenient or hard. This petty nickel and diming is an opposite of that. It’s a betrayal of trust and disillusionment.
The only thing preventing me to ssh and rm -rf all nodes right now is that maybe everyone has carbon monoxide poisoning and posted this topic without fully thinking this through. So I’ll wait a week. I still think it’s a great project – I just cannot in good conscience associate with a company that does petty things like these.
You do all understand that it’s not a specifically $5 that is a problem worthy lengthy discussion on a financial front, right? The problem is the principle of the thing. Minimum charges are petty, evil, greedy, unjustified nonsense.
I’m speaking as a customer. I’ve already deleted my buckets and set a calendar reminder to close account next week. Funny, one of the benefits of Storj I was telling friends and colleagues about that unlike Wasabi, they have integrity to not charge nonsense minim fees. I’m a shortsighted moron, evidently.
I was always curious what they would do to raise money when running out of storj tokens. This might be a first step…
I will also wait a week or so to see if storj gets their head out.
Maybe, via all these posts, they will realize that the downside of the damage they will do to their reputation etc. is not worth the money that they may (or may not) make by the minimum fee.
definitely not enough notice. I would suggest 3 months minimum.