Yes I can clarify. It is true that if you have usage in June you can not delete your account until after your bill has been paid in July. But, you can delete all your data in June meaning that you won’t have any usage in July. Accounts without any usage in a month will not be charged the minimum fee.
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UPDATE: Thank you all for your feedback and the good discussion, we are considering an adjustment to the policy for those that pay in STORJ. Stay Tuned
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Could we get a number about… how much data will be deleted if every client with less than 1.5?TB stored closes his account?
Second… why you guys at HQ are getting so boxed in, and don’t seek community feedback before taking important decisions?
You used to be more transparent and open for partners and clients input, before deciding on capital matters. You are loosing more and more of our faith and support…
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What does this mean? you wont provide full refunds?
my original payment (for credit) was in storj.
No that has nothing to do with refunding deposits
noo…no… just no… storj has had the time to think about how to finance its business. not pull this crap. you cannot answer like this and still think it is professional. sorry.. you can do better and have done in the past.
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Do u just want corporate responses always?
you were not the only one thinking storj wasn’t like wasabi… it is crumbling. it isn’t the storj we used to love… might delete the nodes too next week. done with this bullshit.
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yes… it is a corporate business after all? or am i just a dumb guy?
No, because interaction with staff without the corpo-BS speak is valuable. Otherwise, this forum would be shut down or you’d get responses that resemble the following AI-generated text:
We would like to kindly remind all stakeholders that the services rendered by our Accounting and Support departments fall within the scope of our billable offerings. These teams dedicate their time, expertise, and resources to ensuring the highest level of accuracy, efficiency, and client satisfaction, and as such, their contributions are not available on a complimentary basis.
We appreciate your understanding and cooperation in recognizing the value of these professional services. Should you require assistance from either department, we would be pleased to provide you with a detailed estimate or discuss the applicable terms as outlined in your service agreement.
As always, we remain committed to delivering exceptional support while maintaining transparency and mutual respect in all client engagements.
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You’re so right! I heartily encourage any SNOs unhappy about this change… to leave. Show Storj how serious you are! Vote with your feet!
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Long time operator, since near launch. Considering shutting down my nodes because of this change. This completely shuts down new guys that want to trial out, test around, and for those who are only backing up some small critical data. Not impressed. This isn’t the STORJ from the early days.
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So while I understand the need for operational sustainability, this approach feels excessively punitive for small users.
Instead of a flat minimum fee, I think a more user-friendly and equitable solution would be to offer payment options that don’t incur this new minimum platform fee:
- Pay with STORJ: Directly using the native token.
- Prepaid Account Balance: Fundable with cash or STORJ.
An account balance could be drawn down monthly, incentivizing user commitment to avoid the flat minimum fee. Critically, this model also benefits Storj directly by generating an influx of deposits, providing the opportunity to earn interest on user balances, much like fintech platforms (e.g., Venmo) do.
Otherwise, this new minimum usage fee structure risks alienating core users and contradicts the decentralized, accessible ethos that initially attracted many to Storj. I urge the team to reconsider and embrace alternatives that genuinely align with the platform’s community-driven spirit.
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I’ve been through several storage providers looking for the best value option. My monthly usage cost was less than $2, this seemed like an extremely fair cost for the amount of data I store. Now you’re proposing a 250% increase to my monthly invoice, for absolutely no added benefits or features or anything, with only 30 days notice? Absurd.
Having payment processing fees included makes sense, but a monthly minimum is draconian. I can’t speak for anyone else, but I’ll be leaving this month if this stays in effect.
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On one hand, some of you all saying that no one will ever demo this product because it could cost them a whole $5 are a little hyperbolic, I don’t think that will realistically dampen any demo scenario.
On the other hand, yes, Storj has just let you know that people spending less than $60/yr on the service aren’t worth their effort. Is that outrageous, not really, but there are definitely better ways to handle it than giving ~30 days notice. That doesn’t bode well financially for the company overall if we’re shutting what I imagine to be a relatively small segment of the customer base off that quick for “administrative overhead and payment processing”. Hell they gave more notice that they were removing the free tier. Edit: Nevermind, it was essentially the same notice to upgrade or lose access (without payment), but the data was retained for “several months” until it was eventually purged.
Maybe this would have been better received if they:
- Rolled support (past data accessibility/durability issues) into a plan that started at $5/mo + usage
- Or required you to use the native client/self-hosted S3 gateway unless you hit the minimum
- Or by billing quarterly for low usage accounts effectively making the yearly price $20 instead of $60
Again, it’s a little hyperbolic to go scorched earth over $5/month; but this move, on this timeline, when options are definitely available to smooth the transition/ease Storj’s administrative load without raising costs, is not a good look.
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Thinking this might be relevant to leave here for contemplation. Happy to hear there may be some exceptions for users dealing in STORJ, hope something materializes.
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My point is friction. If someone has to deal with support staff to onboard their project testing for one provider, and can do the whole thing on their own with their own technical teams, having initial lower cost, my bet is the one that doesn’t have to schedule bureaucratic meetings would win them over. even if it cost a little more in the long run when they scale storage > 1.2TB. The less friction to onboard, the better IMO. There is definitely a factor to lockin when a solution is easier to onboard.
I don’t mean to be degrading to the product, but enshittification comes to mind. I used to eat out a lot, but portion sizess have shrunk, and prices have gone up to sit down restarount prices. I eat out rarely these days. Seemingly nothing can escape this behavior since CV19. Since everyone is doing it to compete, it seems everyone must join in to survive. If everyone wasn’t doing it lately I’d think it was precluding a VC funding round or presale preparations to a PE firm. I’m just conspiracy’ing out now though 
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Mini-off topic rant, but I hate that this was put out into the lexicon and everyone just uses it as a go to for “x is changing and I don’t like it” now. Not everything that has a price hike, or removes a feature, or adds ads/paid tiers, or shrinks a quantity is enshittification. Things cost money to produce and operate and until we live in a utopian society where scarcity is solved: things will generally cost more per unit over time. That’s basic economics.
Could we all grow up a little bit and instead of just saying everything is only getting worse (enshittification) and will only ever get worse (while still bending over and ultimately accepting it while only complaining about it online); accept that the world is constantly changing and if you don’t like the change you have to do something to stop it?
/rant
You do make a fair point though, friction is an issue. I am curious though; with this move Storj is signaling they don’t want small fish, while saying “credits are available for demo purposes”. That would say to me they want the big, sticky accounts that don’t mind a little bit of friction to get what they want. That’s backed up by half of the services on their pricing page not having a price, but “Request quote”. They want “Enterprise” or service providers, not SMB or lower where the overhead of a $5 charge or a phone call/email is too much of a hurdle.
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I moved all my cloud storage from big cloud to Storj to support decentralized storage over Google drive. I guess that was a mistake.
This is a terrible move. My usage has been increasing and my egress is about to climb significantly but with this I think I’m out.
This is just a race to the bottom.
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