New node does not come online

[hanz]

Hi, I just set up a new node.

It is still offline, and I get this error

2020-09-26T20:34:22.945+0200	ERROR	contact:service	ping satellite failed	{“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 1, “error”: “ping satellite error: rpc: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpc: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:92\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-26T20:34:28.300+0200	ERROR	nodestats:cache	Get pricing-model/join date failed	{“error”: “payout service error: unable to connect to the satellite 118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW: rpc: context deadline exceeded”, “errorVerbose”: “payout service error: unable to connect to the satellite 118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW: rpc: context deadline exceeded\n\tstorj.io/storj/storagenode/payout.(*Endpoint).dial:229\n\tstorj.io/storj/storagenode/payout.(*Endpoint).GetAllPaystubs:105\n\tstorj.io/storj/storagenode/nodestats.(*Cache).Run.func1:80\n\tstorj.io/storj/storagenode/nodestats.(*Cache).satelliteLoop:259\n\tstorj.io/storj/storagenode/nodestats.(*Cache).Run:79\n\tstorj.io/storj/private/lifecycle.(*Group).Run.func1:57\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-26T20:34:43.946+0200	ERROR	contact:service	ping satellite failed	{“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 2, “error”: “ping satellite error: rpc: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpc: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:92\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}

I must say I got the invitation a few months ago. Is that the reason?
Other things like firewall and port forwarding are OK AFAIK.

[Alexey]

The Stefan satellite is shutdown, so you can ignore those errors. Do you have FATAL ones?
If not, then use the offline troubleshooting checklist:

My Node is OFFLINE for 2 hours

It should connect in seconds. There are a few things you should check. Start with checking the port. On https://www.yougetsignal.com/tools/open-ports/?port=28967 you can fill in the domain or IP you are using in the run command. Then check the port. If it’s closed, it could still be several things. Make sure the WAN IP you see in your router settings matches the IP shown on the above page. Make sure your port forward is set up correctly. That means no filter on incoming IPs, forwarding to th…

[hanz]

EDIT: open port SOLVED, node still offline (see below).
Removed the rule, put the port forwarding rule in the modem again (exactly the same) and now it works.
At least, the port is open. Node is still offline but that might take time.

Thank you, there was something wrong as the local network was detected by Windows as a public network, bloking the service. However, I checked all this and it is still offline.

1. Restarted the service
2. Set the local network to Private
3. Disabled Windows Firewall on Private networks
4. Checked port forwarding on router (public IP is correct, internal IP is correct, port forwarding is to the correct port and IP)
5. Added a firewall rule just in case port forwarding does not create that rule automaticall (Zyxel modem)
6. Restarted modem (I won’t do this again as, because of a problem with my ISP, it takes hours for it to come online again)
7. Disabled modem firewall altogether
8. Checked open ports again

Now I am at a loss.
Is there a way to check the port:

1. On the local machine
2. From a machine in the LAN

I tried Putty on the 28967 port, it shows an empty screen. When restarting the service Putty aborts “software caused connection abort” so obviously the port IS open in the LAN.

Any ideas?
Thanks!

[hanz]

EDIT: It is ONLINE! (1h40 min up)

The port is now open for almost an hour, node is still offline.

Do I need to do anything (but wait)?

[baker]

@hanz

Disabled Windows Firewall on Private networks

Disabled modem firewall altogether

You really should not leave either of these disabled, and especially the modem firewall. If you are still having trouble, I’m sure it can be sorted out, but disabling firewalls shouldn’t be necessary and is a huge security risk.

[Alexey]

The wait do not help.

Node stopped responding overnight. Still shows OFFLINE after restart

ok, let check it together. WAN IP on the main page of the router. Please, compare it with IP there: https://www.yougetsignal.com/tools/open-ports/ , they should match Local IP in the port forwarding rule, it should be the same as IP of your PC with docker nslookup your.ddns.address 8.8.8.8 should return the same IP as p.1 Firewall. It should have an incoming rule to allow any traffic from the any source to the TCP 28967 port and your PC as a destination. If you have any outgoing rule, then y…

For the identity check please use this article: Step 5. Create an Identity - Storj Docs

[hanz]

All nice remarks but the Windows box is behind NAT. Firewall don’t seem necessary to me.
AND: it really took 2 hours to get online.
Thats reality.