No ips suspended

Node Operators troubleshooting
1

Hey folks I have a question. For the past month my node was running fine. I recieved an email from noips saying that I need to long in or they would suspend my account. Well, I forgot to log in and it was suspended. I reactivated the account and my node is still down. Has anyone gone through the same thing I am going through? Do I need to update something in the config. file? If so, is there a fix? Thanks you for reading and responding

2

Just update your DDNS hostname with DUC or with a router (depends on how you usually update your DDNS hostname)

3

I did update it and now it is saying that it is unable to connect to localhost 14002.

By the way thank you so much for your help.

4

Please, give me logs from the storagenode: https://documentation.storj.io/resources/faq/check-logs

5

2020-02-16T06:39:31.038-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6”, “attempts”: 9, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:39:52.092-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “attempts”: 9, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:39:57.274-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 9, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 10.0.0.10:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 10.0.0.10:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:41:24.839-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “attempts”: 9, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.4.4:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.4.4:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:41:48.699-0800 INFO version running on version v0.31.12
2020-02-16T06:43:38.317-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “1wFTAgs9DP5RSnCqKV1eLf6N9wtk4EAtmN5DpSxcs8EjT69tGE”, “attempts”: 10, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:43:47.599-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6”, “attempts”: 10, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:44:08.654-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “attempts”: 10, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:44:17.670-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 10, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 10.0.0.10:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 10.0.0.10:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:45:41.109-0800 ERROR contact:chore ping satellite failed {“Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “attempts”: 10, “error”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host”, “errorVerbose”: “ping satellite error: check-in network error: failed to resolve IP from address: mdstorj.ddns.net:28967, err: lookup mdstorj.ddns.net on 8.8.8.8:53: no such host\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatelliteOnce:167\n\tstorj.io/storj/storagenode/contact.(*Chore).pingSatellite:124\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:103\n\tstorj.io/common/sync2.(*Cycle).Run:147\n\tstorj.io/common/sync2.(*Cycle).Start.func1:68\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-16T06:46:15.739-0800 INFO Stop/Shutdown request received.
2020-02-16T06:46:15.739-0800 INFO contact:chore context cancelled {“Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”}
2020-02-16T06:46:15.739-0800 INFO contact:chore context cancelled {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”}
2020-02-16T06:46:15.739-0800 INFO contact:chore context cancelled {“Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”}
2020-02-16T06:46:15.739-0800 INFO contact:chore context cancelled {“Satellite ID”: “121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6”}
2020-02-16T06:46:15.739-0800 INFO contact:chore context cancelled {“Satellite ID”: “1wFTAgs9DP5RSnCqKV1eLf6N9wtk4EAtmN5DpSxcs8EjT69tGE”}
2020-02-16T06:47:36.308-0800 INFO Configuration loaded from: C:\Program Files\Storj\Storage Node\config.yaml
2020-02-16T06:47:36.390-0800 INFO Operator email: mdstorj@gmail.com
2020-02-16T06:47:36.390-0800 INFO operator wallet: 0xe847d2e611A381b5bc7241925F5f2Da24D1EbC44
2020-02-16T06:47:36.416-0800 ERROR Invalid configuration: invalid contact.external-address: lookup “mdstorj.ddns.net” failed: lookup mdstorj.ddns.net: no such host

6

Looks like you DNS doesn’t work.
Please, try to clear a DNS cache or use the 8.8.8.8 or 1.1.1.1 as your DNS server.

Also, seems your DDNS is not updated. Compare the IP from there: https://www.yougetsignal.com/tools/open-ports/ with IP in the DUC

7

how do i change my dns server address to 8.8.8.8or 1.1.1.1.

also, i went to duc and verified that the address 73.41.9.214 matches the one from yousignal.

8

I have looked at your logs one more time, you already use the 8.8.8.8 for DNS resolver.
What is your OS?
Can you reboot it?

9

OS as in operating system? I am running windows 10. sorry old guy here all this computer language is foreign to me :slight_smile:

10

I see. Can you reboot it?

11

I rebooted the computer and ita still saying the same thing

12

Could it be that your computer has been updated and you need to open the firewall again.
Maybe the port om your router.

Maybe try to reinstall DUC and/or docker.

13

Yes i recently updated windows 10, but storj was running after the update. I will try your suggestion.

14

Update: i powered up my pc and started my node just to see 8fnit worked and it did. I didn’t do anything to it…go figure. Thanks for the help guys

15

Try to make a dependency:

16

Great that it fired up again👍