Node offline for a few hours

[bravados]

Hi,
Im hosting a node since september and I had no problem but this night my node has gone offline and I dont know why. I tried to restart it, restart the server, I checked the port but I cant find why it is offline. QUIC is also misconfigured.
Can someone help me please ?
Thank you

[daki82]

How do I check my logs? - Storj Docs

Maybe check if your provider put you behind CGNAT.
if so, talk to them, say you have an ip cam and need a public ip.

Welcome to the community!

[bravados]

Thank you for your answer.
I have this in the logs :

2023-11-28T20:45:15.484020330Z 2023-11-28T20:45:15Z	ERROR	contact:service	ping satellite failed 	{"process": "storagenode", "Satellite ID": "12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S", "attempts": 9, "error": "ping satellite: check-in ratelimit: node rate limited by id", "errorVerbose": "ping satellite: check-in ratelimit: node rate limited by id\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:203\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:157\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:99\n\tstorj.io/common/sync2.(*Cycle).Start.func1:77\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:75"}

Do you know what this means ? Why would I be rate limited ?

[daki82]

check your external adress, like from an smartphone outside of your WLAN.

@bravados

I checked the port

How did you do that? and what’s the result?

its likely an connectivity problem.

try this

My Node is OFFLINE for 2 hours

It should connect in seconds. There are a few things you should check. Start with checking the port. On https://www.yougetsignal.com/tools/open-ports/?port=28967 you can fill in the domain or IP you are using in the run command. Then check the port. If it’s closed, it could still be several things. Make sure the WAN IP you see in your router settings matches the IP shown on the above page. Make sure your port forward is set up correctly. That means no filter on incoming IPs, forwarding to th…

Also it’s helpful to describe your setup as precise as possible. Hardware Software internet devices dyndns? etc.

Any FATAL errors? likely at the end of the logfile.

[Alexey]

You need to search for “ping satellite failed” except “rate”, there would be a real reason. But likely your external IP has changed and you need to update it in your -e ADDRESS option or use a DDNS hostname instead of IP. In the latter case you need also to configure a DDNS updater on your router in the DDNS section (the recommended way) or use the DDNS provider’s app to update it (not recommended).
However this will not help, if your ISP placed you behind their NAT (CGNAT), in this case the WAN IP on your router will not match the IP from Open Port Check Tool - Test Port Forwarding on Your Router

[bravados]

Hi,
My node started working again today I dont know why
My ip didnt change, and I didnt do anything today so I have absolutely no idea but everything is working.
Thanks for the time you took to reply to me