Node stays OFFLINE after move, tried everything

I had to move my setup and hard drive failed after the move. Now new hard drive and ISP but can’t get node to go online. Port is open, firewall rules added. Restarted and rebooted everything dozens of times. Deleted everything and started from scratch twice. Running on Win10.

Log says vetting process not yet complete.

Hey @MrSefe and welcome to the forums!

Can you run and post your results:

docker logs --tail 20 storagenode

Doesn’t give me anything but here’s last 20 lines from my log file:

2019-08-26T17:38:58.508Z	e[34mINFOe[0m	vouchers	Requesting voucher	{"satellite": "12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs"}
2019-08-26T17:38:58.508Z	e[34mINFOe[0m	vouchers	Requesting voucher	{"satellite": "121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6"}
2019-08-26T17:38:58.508Z	e[34mINFOe[0m	vouchers	Requesting voucher	{"satellite": "118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW"}
2019-08-26T17:38:58.780Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T17:38:59.497Z	e[34mINFOe[0m	vouchers	Voucher request denied. Vetting process not yet complete
2019-08-26T17:38:59.629Z	e[34mINFOe[0m	vouchers	Voucher request denied. Vetting process not yet complete
2019-08-26T17:39:00.071Z	e[34mINFOe[0m	vouchers	Voucher request denied. Vetting process not yet complete
2019-08-26T17:39:00.559Z	e[34mINFOe[0m	vouchers	Voucher request denied. Vetting process not yet complete
2019-08-26T17:39:03.379Z	e[34mINFOe[0m	Configuration loaded from: /app/config/config.yaml
2019-08-26T17:39:03.429Z	e[34mINFOe[0m	Node ID: 12D4fPKhkyQMWEYVNeTFY11LECvQYbi3SedvHD7CvFayUbZjVkp
2019-08-26T17:53:59.941Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T18:08:59.910Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T18:24:00.130Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T18:38:58.490Z	e[34mINFOe[0m	bandwidth	Performing bandwidth usage rollups
2019-08-26T18:38:59.731Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T18:53:59.740Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T19:09:00.614Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T19:23:59.772Z	e[34mINFOe[0m	version	running on version v0.17.0
2019-08-26T19:38:58.490Z	e[34mINFOe[0m	bandwidth	Performing bandwidth usage rollups
2019-08-26T19:39:00.237Z	e[34mINFOe[0m	version	running on version v0.17.0

Everything as of now looks normal. New nodes will receive the “Voucher request denied” until enough audits have been made on your node. Are you still showing “OFFLINE” on your dashboard?

Error message info can be located here:

Have you lost all data?

Please, show your dashboard.
Please, copy the output of the commands:

docker exec -it storagenode grep -c BEGIN /app/identity/ca.cert
docker exec -it storagenode grep -c BEGIN /app/identity/identity.cert

Please, compare the WAN IP on your router with IP there: https://www.yougetsignal.com/tools/open-ports/ , they should match, otherwise port forwarding will not work.

Lots of suggestions in this post too

1 Like

Based on the logs, the data I was able to save, was corrupted. I tried to fix the database but it didn’t work.

Storage Node Dashboard ( Node Version: v0.17.0 )

======================

ID           12D4fPKhkyQMWEYVNeTFY11LECvQYbi3SedvHD7CvFayUbZjVkp
Last Contact OFFLINE
Uptime       24h48m44s

                   Available     Used     Egress     Ingress
     Bandwidth       20.0 TB      0 B        0 B         0 B (since Aug 1)
          Disk        0.9 TB      0 B

Bootstrap bootstrap.storj.io:8888
Internal  127.0.0.1:7778
External  storjtest.ddns.net:42073

Neighborhood Size 0

The commands gave me 1 and 2.

I used this guide to setup through VPN, as I started to suspect that my ISP doesn’t allow port forwarding, so I see the VPN’s IP.
https://storjlabs.atlassian.net/wiki/spaces/SCKB/pages/56164412/Running+a+V3+Storage+Node+with+PIA+VPN

The yougetsignal.com says that the port is open while storagenode is running and closed if it’s not, so I think forwarding is working.

Your identity is not signed. Please, restore it from the backup.

No success. I have automatic online backup setup and it had overwritten the files with corrupt ones and doesn’t have versioning. I have offline backups but wont have access to them for six months as they’re located on the other side of the country.

I guess it’s time for me to apply for a new identity :expressionless:

Thank you for your help.

Unfortunately yes, this is the only way