Guys, this makes no sense, my 2 year old node was suspended and not even an email stating that? [image]

Check your logs, what does the next bit of the dashboard show with the Suspension and Online numbers?

That’s not the issue. The problem is not the why it happened, it’s a mail trigger to the operator warning the suspension!!

You’re absolutely right. Sending an email should be the first thing the system does when a node is suspended. For some reason Storj seems to dislike email communication with SNO’s :confused: Maybe add a suggestion? Ideas & Suggestions - Storj Community Forum (official)

They do send emails in that case but maybe something is broken (at least for some nodes)?

I’ve seen emails about disqualification. Are you sure there’s a notification about suspension as well?

[image] [SOLVED] FAQ: Node suspension emails? We prematurely setup automatic emails for suspension mode, these emails have now been paused so you should no longer be receiving them and we will enable them again once we are able to fix the known issues Hmm maybe :smiley: Now I’m not sure

Yeah, but disqualification email is kinda late, no? :wink:

I got warned by email many months back when one of my nodes got suspended. @naxbc I guess you already double checked the spelling of your email adress configured for your node. If it’s valid, it feels like it’d be worth reaching out to the support team so they can investiagte and fix that. Or pin…

Thanks man. Yes I’m pretty sure regarding my email spelling. Dispite it was a failure on my volume, it should trigger an email regarding the suspension in any case. I’ve already sent @Alexey my NodeID is and deleted my node. It’s lost, on my fault, or better HDD fault. Lost 300$ in Held Amount, …

Yes I forwarded this information to the team and they looking for problems with provider. I hope they would fix an issue.

Node suspended - no email?

Node Operators

kevink February 3, 2021, 4:06pm 8

Hmm maybe Now I’m not sure