I’m trying to delete my storj account, and I’m just not able to do it at all. I’m referring to my actual storj account and not my forum account. This is the reason I have signed up for this forum. Can anybody help?
its literally in the documentation
“I’ve tried nothing and I’m out of ideas”
I don’t seem to have the option to do so via the website itself. I’m trying to delete my account, not read documents.
Oh wow, what a dumb statement.
So you don’t want to read documents and follow the procedure, but you don’t mind writing forum posts asking strangers to read documents on your behalf, and hand hold you through the process? And besides, you will still need to read their responses. What are you, four?
Nobody can help you if you don’t want to help yourself. I found that link in 0.5 seconds googling “close storj account”. I went above and beyond and posted the result to you, at the risk of insulting your intelligence, but saved you a search.
Did you read the linked guide?
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There’s no need to be rude. To clarify, I’m looking for something tangible here. Maybe somebody at storj could have read my comment and helped me get this figured out. I did read this document prior to you providing it here, but I was assuming there would be a simpler way. Most websites and services don’t require you to jump through hoops like a circus tiger in order to deactivate your account. It’s supposed to be as simple as a click of a button.
Any response to your post… will be in the form of text on a website that you have to read. You’re willing to read it here… but not there?
You were pointed to the closing procedure 20min after posting your question: that’s a fast response! You could have made the close ticket by now… but you came back to complain instead? 
You can lead a horse to water…
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So, no denying that this is a ridiculously convoluted process that should be as simple as a click of a button? I’m over here genuinely surprised that you guys don’t find this closing procedure to be as egregious as I find it to be. I probably should have been more specific in my initial post, though. I should have asked if there is a simpler way to delete my account, rather than going through this ridiculous process.
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It certainly could be made easier. They’ve definately spent more time streamlining account creation… perhaps just a consequence of them still experiencing strong growth (like way more people signing-up than leaving)?
I hope you consider Storj again for object storage in the future: $4/TB/m is still very competitive!
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Indeed. Closing a storage account must not be “click of a button and all data ‘poof’”. Also, deleting account experience is clearly not something high on a growing company todo list
I personally don’t see “deleting your data and emailing support” as “ridiculously convoluted”.
Or you can keep the account and stop using it. So many options.
This is probably the first instance I’ve ever seen of a company not offering a simple method for account deactivation. From growing companies to the titans, they pretty much all offer a simple method for deactivation. It absolutely should be as simple as clicking a button, confirming with your password, and then yeeting the account for good. As for why I don’t want to simply keep the account and stop using it, they won’t even let me delete my payment details. I don’t want that kind of information sitting on a website that I have no intention of using anymore. I know… crazy, right? A totally alien concept.
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It should be exactly that. To be fair to StormBringer… having to open a support ticket to cancel an account is a bit old-school: as Storj already knows every bit of info that’s required for such a ticket. And any final “are you sure?” questions need nothing more than a couple checkboxes. It can still go to Storj to take final action on (even to the same team that deals with the close-support-tickets today).
But I get it’s not a priority. Yet.
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They do offer a very simple method: “new email: subject: please delete my account”. Can’t see how anything else can be simpler. You don’t even need to login.
I strongly disagree. Compromised credentials to storj account shall not result in data loss. Having email in the loop protects you from malicious or accidental irreversible changes. With a button you still would want email confirmation with grace period. So why not start with email?
It’s a different approach from most companies you refer to but no less complex.
I see “remove” button on my only payment method. Don’t you?
Yeah, but it doesn’t let me remove it.
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Indeed. Can’t remove default payment method. I was hesitant to click and check at first :).
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Please file a support ticket at https://supportdcs.storj.io
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The cracks are starting to show.
Nah, I don’t think so. I don’t have a strong opinion over requiring at least one payment method: account without a payment methods is useless anyway. And deleting it is an email away, along with the associated data.
So, your complaint is that you wanted a button in the account preferences for self-service account deletion. Understood. It’s not done today, but an alternative is just as simple.
You don’t raise an eyebrow when a company won’t let you delete your payment methods from their website? Hell, they won’t even let me do it and I’ve deleted every single thing I had stored. I have nothing on there. Red flag.
- If you read the terms of service, you would know we only provide customer support during regular office hours, yet we are here providing you with support on a weekend after only 2 hours since you posted.
- The reason we cannot easily delete your data on your behalf is because only you hold the encryption keys. So please, delete all buckets and access grants yourself and then file a support ticket so we can proceed with account deletion.
- The default payment method has to be attached to the account until all still unbilled usage has been invoiced. The payment method will be removed at the same time the account gets deleted. We are sorry that we don’t provide a loophole for avoiding paying for services rendered already.
- Our dev team is busy working to make the user experience better for those customers who decide to pay for our services. Account deletion improvements are a low priority, but nevertheless still on our roadmap as a lower priority item.
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Not really, no, — the only reason for me to delete payment method from an account would be to stop using company services. At which point I’d rather delete the whole account.
Deleting access grants and data is to protect your data, but everything else — your address, payment history information, usernames, passwords, 2FA secret, etc will be gone with the account, there is no reason to delete them separately, because the next step is deleting an account anyway.
I can see how preventing of deleting the last payment method is justified somewhat — but again, no strong opinion on that. Either way is fine.
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