Process for planned downtime

[nerdatwork]

Welcome to the forum @tongpu!

Downtime disqualification

Good morning, I found lot of threads about downtime but i still don’t get how much is the maximum downtime allowed before disqualification. I mean last month i got several blackouts due to thunderstorms and even if i have an ups (so no hardware or data fault) the street cabinet with fiber went down for several hours so no internet connection available. i see almost all satellites with a triangle and a yellow sign, and actually my satellites percentage is between 93 % and 96 %. Should i worry…