Storage node dashboard shows offline

Node Operators troubleshooting
1

Hello all,

I am running a storage node for 4 months now and suddenly my dashboard is showing that I am offline. I have a software that shows incoming and out coming data and I can see that my HDD is being actively used. Storage node and storage node updater services are running. Any one experiencing this issue?

2

do you have windows GUI or some docker version?
What your logs show?

3

Welcome to the forum @ziebra!

Which browser are you using to see your dashboard ?

4

Im using windows gui (http://localhost:14002)

In the log file (5gigs of size) I see dowloaded and uploaded pieces. Sometimes error I/o not ready. Do you want a more detailed log?

5

Im using opera to view the gui

6

Try using Chrome/Firefox/Edge instead.

7

Edge shows offline aswell

8

Can you show this error ?

Also try http://127.0.0.1:14002/ to see your dashboard. Please try Chrome as well

9

2020-08-17T17:21:16.433+0300 ERROR piecestore failed to add order {“error”: “ordersdb error: disk I/O erro
r: The device is not ready.”, “errorVerbose”: "ordersdb error: disk I/O error: The device is not ready.\n\tstorj.io

10

Sorry no chrome installed

11

http://127.0.0.1:14002/ showing offline

12

How is your HDD connected ?

13

10tb hdd connected via usb

14

It might not be connected properly. Try to use another USB port. Shutdown your node properly. Don’t abruptly remove your HDD.

15

I took your advice and shut down my laptop and booted it back up. After the reboot I tried to start the service and got a FATAL error:

16

I cannot paste it fully but it says : {“error”: "Error starting master database on storagenode: storage node database error: file is not a database

17

Please, check your databases (this guide doesn’t help to fix the “file is not a database”, but can help to find which one is corrupted):

18

Followed the guide. orders.db has this error. The 13step on the guide (.read notrans file) I get an error:
Error: near line 1: near “?PRAGMA”: syntax error

19
  1. Exit the session (.exit)
  2. delete the orders.db
  3. execute with sqlite3 (use actual path)
sqlite3 /path/to/orders.db

When you see a sqlite> prompt execute the script:

CREATE TABLE unsent_order (
                                                satellite_id  BLOB NOT NULL,
                                                serial_number BLOB NOT NULL,
                                                order_limit_serialized BLOB      NOT NULL, -- serialized pb.OrderLimit
                                                order_serialized       BLOB      NOT NULL, -- serialized pb.Order
                                                order_limit_expiration TIMESTAMP NOT NULL, -- when is the deadline for sending it
                                                uplink_cert_id INTEGER NOT NULL,
                                                FOREIGN KEY(uplink_cert_id) REFERENCES certificate(cert_id)
                                        );
CREATE TABLE order_archive_ (
                                                satellite_id  BLOB NOT NULL,
                                                serial_number BLOB NOT NULL,
                                                order_limit_serialized BLOB NOT NULL,
                                                order_serialized       BLOB NOT NULL,
                                                uplink_cert_id INTEGER NOT NULL,
                                                status      INTEGER   NOT NULL,
                                                archived_at TIMESTAMP NOT NULL,
                                                FOREIGN KEY(uplink_cert_id) REFERENCES certificate(cert_id)
                                        );
CREATE UNIQUE INDEX idx_orders ON unsent_order(satellite_id, serial_number);
CREATE TABLE versions (version int, commited_at text);
.exit
  1. Start the storagenode
  2. Check your logs
20

I reached my new user message limit: This message is concerning:

Log showing downloading and uploading data pieces. Node is working. My original issue of gui showing offline is also solved. Thank you

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