Storage Node Status Offline - Windows 10

Node Operators troubleshooting
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1

Hi Guys, I need your help.

I had a power failure while away from home due to no credits on my meter. I have since got my light back but for more than two hours, my status is still offline.

I have restarted the node severally on PowerShell, checked the forwarding ports and status says open.

I have checked this config file and the port number is fixed

contact.external-address: 90.253.236.166:28967

I have also check the satellite audit with the results shows all one’s.
1 1 1

I have checked the database file too using
C:\Users\44788>sqlite3 D:\storjData\bandwidth.db “PRAGMA integrity_check;”
ok

I need help to restore my node

Thanks for your help in anticipation.

Regards

2

Hi @gozzynes, please check your log file.

4

I have checked the log file. What exaclty do Ilook for.

Log file result ERROR contact:service ping satellite failed

5

Copy the last 20 lines of the file, showing the ones with ERROR, so we can diagnose.

6

That’s the error.

Thanks

7

Says new user can post only two links. It’s not letting me submit it

8

You can click the edit button on an older post. The log file line should include more information.

2021-02-20T21:52:28.204Z ERROR contact:service ping satellite failed {“Satellite ID”: “1wFTAgs9DP5RSnCqKV1eLf6N9wtk4EAtmN5DpSxcs8EjT69tGE”, “attempts”: 7, “error”: “ping satellite error: failed to dial storage node (ID: 12DNycWUF8i4AApAuHqCbYifCsVZDmCuMQeR3M42XATm2iikUAD) at address 86.166.102.245:28967: rpc: tls peer certificate verification error: not signed by any CA in the whitelist: CA cert”, “errorVerbose”: “ping satellite error: failed to dial storage node (ID: 12DNycWUF8i4AApAuHqCbYifCsVZDmCuMQeR3M42XATm2iikUAD) at address 86.166.102.245:28967

This type of error means the node cannot access the internet, so normally either firewall or router issue, or an identity problem.

9

Ok. Let me recheck the network. I am connected with LAN and have setup the port forwarding. Be right back

10

Thanks Stob,

It was caused by no-ip changed my IP address.

I have to uninstall the node and reinstall it with the new IP. It’s back

Very many thanks

11

Hello @gozzynes,
Welcome to the forum!

You do not need to reinstall the node to change some parameter: How do I change values like wallet address or storage capacity? - Storj Docs
If your IP is dynamic, you likely will be forced to update it manually every time when your IP is changed. It’s better to use a DDNS hostname instead. And configure the updater on your router in the DDNS section instead of installing their update application (for no-ip.com it’s called DUC). You should use one of the updater - either on your router (preferably) or with the application (not recommended).