Support for problematic node

[support26]

Is there somewhere / somehow specific to get support for a node experiencing problems?

I’ve posted a few times but maybe I’m posting in the wrong area. Is there something else that needs to be done?

[arrogantrabbit]

Read logs. There is nothing else to suggest with zero details you provided

If this topic is to complain about your other topics not receiving the traction you expected — this might help: How To Ask Questions The Smart Way

[support26]

@arrogantrabbit

Read logs. There is nothing else to suggest with zero details you provided

I have read the logs and provided details. What else do I need to provide?

@arrogantrabbit

If this topic is to complain about your other topics not receiving the traction you expected — this might help: How To Ask Questions The Smart Way

This is not related to the world of hackers.

[nerdatwork]

@support26

I’ve posted a few times

Describe your problems in the threads that you started. Better yet file a support ticket if you aren’t getting the support you expect.

Your new userid has limited functionality so use it wisely before you make 6^th forum account.

[arrogantrabbit]

@support26

I have read the logs and provided details. What else do I need to provide?

The answer is contained in the document I’ve linked that you have refused to read.

It’s a dead end then. Nothing can be done.

[support26]

@nerdatwork

describe your problems in the threads that you started. Better yet file a support ticket if you aren’t getting the support you expect.

I have, at least I thought I have. I’ve provided logs / pictures / etc. What further needs to be provided?

@nerdatwork

Your new userid has limited functionality so use it wisely before you make 6th forum account.

What limits does this account have? I have not created 5 accounts.

[support26]

@arrogantrabbit

The answer is contained in the document I’ve linked that you have refused to read.

It’s a dead end then. Nothing can be done.

I certainly hope you are not the typical type of user on these forums.

[nerdatwork]

@support26

Ok. Found several instances of error and database but filewaker was not found. Do you want the output of that command?

You need to show those errors so that we can help you figure out what they mean.

@support26

I have not created 5 accounts.

I was off by 1 but you get the gist of it.

Disk usage discrepancy?

Yes. Also please consider 2 things. You can search the forum for similar issues so you can get faster solution to your issues. Please don’t create another account just because your new account got limited. Its meant to be limited to avoid bots from creating multiple accounts and spamming the forum. Ref: I suspect you created accounts support22, support24 and support25 and support26

[daki82]

@support26

I certainly hope you are not the typical type of user on these forums.

No, he’s our best untypical user, better listen to him, even if your opinion differs.

[support26]

@nerdatwork

@support26

Ok. Found several instances of error and database but filewaker was not found. Do you want the output of that command?

You need to show those errors so that we can help you figure out what they mean.

I was advied not to - which turned out to be a language barrier miscommunication. They have been provided after that was sorted.

@Disk usage discrepancy?

Yes. Also please consider 2 things. You can search the forum for similar issues so you can get faster solution to your issues. Please don’t create another account just because your new account got limited. Its meant to be limited to avoid bots from creating multiple accounts and spamming the forum. Ref: I suspect you created accounts support22, support24 and support25 and support26

Please consider that I have searched the forum, as clearly noted in an alternate post. I had no alternative at that time, as I was unable to respond to the replies of the post. I am clearly not a bot spamming the forum. Yes, those are the accounts I was forced to create until(I suspect) a moderator removed the restriction from this account after I made the request.

[nerdatwork]

@support26

I was advied not to

Nobody on here would ask not to post log when you are troubleshooting so it was definitely a language barrier. Please post the errors you found so we can finally get a solution for your issue.

[support26]

@support26

I was advied not to - which turned out to be a language barrier miscommunication. They have been provided after that was sorted.

@nerdatwork

Nobody on here would ask not to post log when you are troubleshooting so it was definitely a language barrier. Please post the errors you found so we can finally get a solution for your issue.

That is clearly what I stated.

What part of the log need be posted? The search I know to run is this command:

sls error "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker"

Also note, currently my dashboard reflects this (the used does not reset to 0 when I refresh the page - which it used to)

Used
64.74GB

Free
19.37TB

Trash
64.84GB

Overused
0B

[nerdatwork]

@support26

That is clearly what I stated.

Yes and I reiterated it.

@support26

"$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker"

What is the result of command ?

[support26]

@nerdatwork

@support26

"$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker"

What is the result of command ?

At line:1 char:18
+ $env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database ...
+                  ~~~~~~~~~~~~~~
Unexpected token '\Storj\Storage' in expression or statement.
    + CategoryInfo          : ParserError: (:) [], ParentContainsErrorRecordException
    + FullyQualifiedErrorId : UnexpectedToken

[pangolin]

You are missing something at the beginning of your command. The correct version would be:

cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker"

[support26]

@pangolin

You are missing something at the beginning of your command. The correct version would be:

cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker"

I am unable to post the output from that command here.

[Alexey]

Then you may try to limit it to the last 10-20 lines, like that:

cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker" | select -last 10

But in your other 8 support tickets I already know, that you have an Unrecoverable error like this:

2024-07-20T16:26:02-04:00 FATAL Unrecoverable error {"error": "database is locked"}

And the solution for this is to move your databases to a system disk/SSD:

Move databases on Windows storagenode

Yes, you can. Stop the storagenode Move databases to a new place (C:\storagenode\cache\ for example) Add a new path to databases to the storage2.database-dir: option: storage2.database-dir: C:\storagenode\cache\ Save the config Start the storagenode Check that you do not have a new databases in a old place and the dashboard shows a correct numbers. However, keep in mind - you will introduce a new point of failure.

P.S. I’m sorry, but I merged all duplicated tickets by the type, you basically have four issues:

• Unrecoverable error
• failed lazy filewalker
• database is locked
• deleted databases (thus - lost payout estimation and so on, with three issues above it will reset the stat on every restart).

The last one is a root cause for all issues which you are experiencing. And it’s started there:

Unable to connect to node dashboard

This seems to be the entire error entry from the log after looking a bit closer… I am getting the following log errpr - is this a fixable issue? How to do so? 024-07-12T15:42:40-04:00 FATAL Unrecoverable error {“error”: “Error checking version for storagenode database: validate db version mismatch: expected 26, but current version is 59\n\tstorj.io/storj/private/migrate.(*Migration).ValidateVersions:141\n\tstorj.io/storj/storagenode/storagenodedb.(*DB).CheckVersion:671\n\tmain.cmdRun:103\n\tma…

You are upgraded the node to the latest beta version, then - downgraded and forced to remove the databases.

[support26]

@Alexey

Then you may try to limit it to the last 10-20 lines, like that:

cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker" | s

This just does this:

PS C:\Users\Administrator> cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker" | select -last 10
>>

@Alexey

But in your other 8 support tickets I already know, that you have an Unrecoverable error like this:

2024-07-20T16:26:02-04:00 FATAL Unrecoverable error {"error": "database is locked"}

Yes, I told you that.

@Move databases on Windows storagenode

you will introduce a new point of failure.

What do you mean?

@Alexey

You are upgraded the node to the latest beta version, then - downgraded and forced to remove the databases.

I was directed to by the support forum. Perhaps incorrectly.

[support26]

@Alexey

Then you may try to limit it to the last 10-20 lines, like that:

cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker" | selec

I got the output from this command but it will not allow me to post the result here.

[Alexey]

@support26

PS C:\Users\Administrator> cat "$env:ProgramFiles\Storj\Storage Node\storagenode.log" | sls "database|filewalker" | select -last 10
>>

This is weird, the command is valid. >> usually mean that the shell expecting something. Seems you may pressed the Shift-Enter?
Please try to press Enter in the >> prompt

@support26

@Move databases on Windows storagenode

you will introduce a new point of failure.

What do you mean?

This is a warning about the possibility to have a crashing service if the new location wouldn’t be available.

@support26

I got the output from this command but it will not allow me to post the result here.

You may copy only the last few lines and then you should be able to post them.