Today I checked the upload success rates for some of my nodes. To my big surprice it is above 99%. Is this even possible?
I mean, this is not a fast setup… Slow internet shared by multiple nodes, port forwarding on top. 
Yes, it’s possible. This is the success rate of my SN from last 24 hours (great internet connection, but environment is shared with other processes):
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Any customers behavior is normal, your node cannot be close to all customers in the world. So, it will lose some races, it’s by design.