You need to test your node’s address and port outside of your network, from US and EU locations. Even the simple GET request, like you did here:
You can also check your logs for errors like “ping satellite failed”, there could be some explanation “why?” too.
Because if the satellites cannot contact your node, then the customers wouldn’t be able too.
However, your node could be affected by this satellite side issue:
So, maybe your node is properly configured, but just doesn’t receive audits to correct the online score due to this issue, especially if you do not have errors like “ping satellite failed” in your logs. In that case I would recommend to keep it running, maybe the audit issue would be identified and fixed soon.