So yesterday I decided I would try a “Proof of concept” of backing up my 2TB Photos Library to Storj.
I decided I would put a few GBP into this project so fired up my personal EU1 account and created a new Project.
Project Limit: 50GB. Grossly insufficient. There is a link to request a storage increase.
So I click the link and I have to write all sorts of “reasons” why I need more space. My first impression is “none of your damn business, you’re not doing me a favour, I’m trying to buy your product!”, but I persevere, thinking maybe it’s just me being unreasonable. I would accept that you might want either a validated payment method on account (fair enough) or a prepayment for all the storage space (harder to “swallow”, but just about acceptable).
After humbly requesting more storage and bandwidth I get a confirmation email saying that my ticket has been submitted. OK, so not an automated process.
After a few hours I get another email saying that, in order to verify that I am the owner of the account, I will have to create an account at the ticketing system on Storj DCS
This was in spite of me being logged into my account at the point when I clicked the link to request the storage increase.
At this point I lost my patience and gave up. My money went to Backblaze to see how that goes.
You are seriously not making it easy for people to use this product.
50GB is not much on a product aggressively priced to be a “backup solution” and the limit increase process is clunky, morose and inconvenient.
You won’t get there like this, guys. If I am the “typical” consumer and this is the experience to be expected, this project will fail. A hard rethinking is required, IMHO.