I keep getting this error in my log way too many times, between 30-50, since 17.02.2022. I don’t know what has changed… maybe an Win update or node update. They appear on all satellites, but not all at once like in Restart. I restarted Windows. Same problem. My Docker nodes work fine, no such error. They are on different locations, but same ISP.
My Online score also decreased to 96% on all satellites. Used to be around 98-99%.
This error indicates problems with your network - the satellites are unable to contact your node.
Usually this could happen if there is some firewall/antivirus blocks connections to the node.
It also could be your router cannot handle the load.
Try to reboot the router, then check firewalls/antivirus to do not block the traffic to/from your node.
It’s very strange. After a closer look I see that it happens every hour, 1 hour apart, at the same minute. I didn’t change anything. Port forward OK, firewall OK, all as before. Is it possible that someone tries each hour to hack my router? Like a bruteforce attack? I don’t know if and how this work, but the 1 hour fixation is very odd. The router is set to restart automaticaly daily. AV dosen’t block anything…
I found the problem! You were right about the router. The “Enable DoS protection” in Firewall router’s settings is causing the error. After deactivating it, all “contact:service ping satellite failed” errors are gone.
You should mention this in the install docs of storagenode.