It is not just with this customer. It happened in the official communication sometimes too (sometimes not). I am too lazy to search right now but I think I have seen videos with Storj officials referring only to data centers as storage locations.
We also had it here:
This lack of clarity has also been perpetuated in articles, such as the one on Blocks and Files:
Storj claims edge in reducing carbon footprint – Blocks and Files
Decentralized storage places data in multiple locations rather than in a single, centralized datacenter. The paper, titled “How Using Spare Capacity for Data Storage is Better for the Environment,” explains that datacenters over-provision disk capacity to cater for drive failures and future growth. Storj hires that capacity all around the globe and uses it to store distributed shards or slices of its erasure-coded data.
This can create false impressions among customers, who may assume that Storj’s storage capacity is certified and only ask for proof of certification after the storage deal has been signed.
I am not too disappointed too:
At least this potential customer has led to extensive testing again and has helped to resolve some issues that might not have been addressed otherwise.