Why does Web show OFFLINE while dashboard.sh shows ONLINE?


I had run the node for almost one month. Yesterday i found I couldn’t connect to Web, so rebooted the machine and docker, but the status on web gui is always OFFLINE. When using “docker exec -it storagenode /app/dashboard.sh”, the status is ONLINE. My storj docker is running on centos, version v0.28.2.

Can anybody shed some light? Thanks!

Try to use Chrome or Firefox. Try to press the Ctrl+F5

I tried Chrome, Safari and Firefox on Mac, IE and Chrome on Windows, but no luck.

Please, try in incognito mode.

Also, please, check your identity: https://documentation.storj.io/dependencies/identity#confirm-the-identity

I don’t know about incognito mode, could you elaborate it?
I tried following and look like the result is right.
[root@localhost ~]#grep -c BEGIN ~/.local/share/storj/identity/storagenode/ca.cert
[root@localhost ~]#grep -c BEGIN ~/.local/share/storj/identity/storagenode/identity.cert

In the Chrome browser there is an incognito mode. Please try to open a dashboard in it

I got the same result in incognito mode.

Please, press F12, navigate to the console and press the Ctrl+F5, did you see any errors?

no error found. everything looks fine.

Please, give me result of this command:

docker exec -i storagenode wget -qO - localhost:14002/api/dashboard

Do you have more than one node?

I have only one. Here comes the output:

Dashboard is working. Then the problem with a browser. What is your browser?

I tried Chrome, Safari and Firefox on Mac, IE and Chrome on Windows.

Is your port open on the https://www.yougetsignal.com/tools/open-ports/ ?

yes, both 14002 and 28967 are open.

I’m assume that your port is open on the https://www.yougetsignal.com/tools/open-ports/

Please, check in the developer’s console (usually F12), do you have any errors when you refresh the page?

1 Like

Why do you open port 14002 in your router?

I have found the cause. Looks like it’s due to incorrect system time. Thanks for the help!


I didn’t recognize that it’s not a must. Thanks.

It seems, that there were some changes with dashboard. I mean now execution of that command shows not a json-like string, but pure html “!DOCTYPE html …”. Please could you tell me how to get that json string?