Wrong to high Invoice?

Product Discussions
21

My I ask if there are any news on progress ?

22

It’s shared in the Support ticket.
We have had two bugs, the one is fixed: https://review.dev.storj.tools/c/storj/storj/+/16573, the second probably too, but I asked for a confirmation.

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23

Hey @jensamberg!

We are still working on this issue. You and maybe 7 other users had a bill that was higher than it should have been that we will refund. We want to make sure the bug doesn’t happen again and are still working on that.

The issue is this - it appears we have always had a bug for when users have a bucket, delete the bucket, then later bring a new bucket back with the same name. In rare cases, our accounting software would assume that the bucket had just existed for that entire time. We have logic to handle this but it appears it doesn’t cover all of the bases. However, we recently made a change (actually the one Alexey linked) that has made the circumstances for this first bug more likely. It appears you (and yeah, like, 7 other people) got charged a few dollars extra over the years, but since it was a small amount and happened infrequently, we didn’t notice until your bug report. Your specific issue appears to be one of the cases where the circumstances are now more frequent.

This bug is nuanced and slightly more challenging to fix than I’d like. Most of our system does (clearly incorrectly) assume that a bucket of a specific name in a specific project is always the same. There are a number of book keeping places that need to be updated to account for this nuance.

So, we’re still working through making sure we do correct accounting for next billing cycle, but yes, you are specifically on my radar and we’ll be issuing a refund.

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24

Thanks for clarifying the situation

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25

@jtolio But the issue is still not fixed ? Is this correct.
Due to my billing for 200 GB rise again over 2$

26

The month of April had a case where you restored a long-deleted bucket, and the month of May also did, yes. We have not yet deployed a fix or adjusted your balances. We will get it fixed soon!

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27

Due to minimum 5$ fee I leave storage. I paid now 8 $ to much and get a refund in Storj tokens on my account. Please charge back the 8$ on my credit card. It was a bug on Storj side. I want my money back in $. I want to leave the network at all now

28

Please add these comments to your support ticket where we are already working on resolving the accidental charge to your card.

1 Like