Hello. Did Storj ever rise the price ? I was charged 8 Dollars for 220 GB of storage used ?
Did somebody else have this sudden price surge ?
I recognized my invoice is incorrect. There are 10 times more used storage then in the Dashboard. Does somebody else have the problem with wrong invoices ?
Did you take a look at the total segments you have along with download/upload bandwidth ?
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It’s in the first line, you are storing 2TB of data.
Check all the projects in your account, all the buckets, perhaps you have uploaded data with one encryption key and now are checking with another; the bucket will only show data if it matches the provided encryption key.
Another possibility is that you have stored much more durign the shorter interval and then deleted. This number is agregated over the whole month.
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Oh. This would be a deadlock if I lost encryption key to a bucket I would never get rid of it.
Are you sure the encryption see only the used storage in the dashboard
The usage on the dashboard is a snapshot of the usage on the moment when you refreshed it, and it’s in GB/TB measure units, it’s not cumulative, like GB*h.
In the invoice you have been billed for GB*h. So @arrogantrabbit is correct, some time you have used more than now. You may easily check that - on the dashboard you may select the last month and on the storage usage graph you may see when you stored more than at the end of the month.
I would suspect that you use some backup tool and it’s removed the old data after the retention period.
no, the usage on the dashboard is an absolute usage on the moment when you refreshed it.
But you may not see some objects in your buckets with your current encryption phrase, if some of them were uploaded with a different encryption phrase(s), in that case you would see a discrepancy in the amount of visible objects and the total number of objects in the bucket.
You may easy check that:
- setup uplink using your current encryption phrase
- calculate the amount of encrypted objects
uplink ls --encrypted --recursive sj://bucket | wc -l
PowerShell:
(./uplink ls --encrypted --recursive sj://bucket).Count
- calculate the amount of decryptable objects
uplink ls --recursive sj://bucket | wc -l
PowerShell:
(./uplink ls --recursive sj://bucket).Count
- Compare these two numbers.
If they are different - you have some objects, uploaded with a different encryption phrase.
If that’s the case and you do not remember your previous encryption phrase, and do not have an access grant or S3 credentials used to upload them - then you may only remove these undecryptable objects in the encrypted form.
For that you need to move decryptable objects to a temporary bucket, then remove remained undecryptable from the original bucket and move decryptable objects back.
To create a temporary bucket:
uplink mb sj://temp-bucket
To move decryptable objects (it’s a server-side move, so egress will not be used):
uplink mv --recursive --transfers 30 sj://my-bucket sj://temp-bucket
To delete undecryptable objects:
uplink rm --encrypted --recursive --parallelism 30 sj://my-bucket
To move the decryptable objects back:
uplink mv --recursive --transfers 30 sj://temp-bucket sj://my-bucket
To delete the temporary bucket:
uplink rb sj://temp bucket
Everything become more complicated, if you have versioning or object lock enabled. Then please refer to the article, how you can remove versions: Deleting Buckets Using Different Tools - Storj Docs.
Also, each version is a complete full copy of the object, so you may easily use more GB than you think you uploaded.
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Oh this numbers are diffrent. What does this mean ?
jensamberg@DESKTOP-4A68GID:~$ ./uplink ls --recursive sj://duplicati | wc -l
14118
jensamberg@DESKTOP-4A68GID:~$ ./uplink ls --encrypted --recursive sj://duplicati | wc -l
8470
jensamberg@DESKTOP-4A68GID:~$
@Alexey for clean up is it save when i force to delete the bucket all data is gone and I have to pay ZERO ?
Also I didnt change anything. The invocies in the past were correct.
I dleted now the bucket and created a totoal new bucket. Will see what happen
These are interesting results, I would expect that the number of encrypted objects is greater than the number of decryptable objects, but not the reverse.
So, something was wrong. Perhaps you have had objects with special characters in their names (like \n), so they may produce more than one line of output.
Yes, the billing will stop to grow, you would need to pay only for the time while the data was there.
Is it the same project where this bucket was?
If so, I suspect that we have a bug in the UI, could you please Submit a request – Storj DCS?
Yes this is the same bucket. It is totally weird. I submitted a ticket. I will investigate the situation. I am 100 % sure I didn’t store more then 220 GB
Thank you! I forwarded this request to the team.
Please helpme. My costs going up again. Suddenly it spikes in the Dahsboard.
I already delete my bucket. And created a new bucket and it again happen.
I opened a support ticket. No response yet
I want to quiet Storj. My cost are spiking.
Something is totally going wrong on my account
We already responded to your support ticket on Monday informing that we are investigating the issue. We will get back to you as soon as we have an update. Posting on the forum will not make the troubleshooting go any faster unfortunately.
Please remember that you can set your own user defined limits for storage and egress to cap your potential future maximum usage charges, too. I suggest not creating any new buckets while we have not resolved the issue yet.
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Ok. I will wait and be patient.
However setting my storage limit doesn’t help due to the dashboard show üs only 220 GB
We are still investigating this issue. We can confirm that accordingly the provided information, such amount is not expected. We have some thoughts what’s happened, but engineers need more time to figure out is it what we are looking for or is it a false positive and we need more investigation.
We will contact you when we would have an update.
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Thanks for info. I am awaiting what the issue is
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